Product Solutions Manager / Customer Success Manager - Cloud - B2B

JPMorgan Chase & Co.; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading financial services company seeks a Product Solutions Manager / Customer Success Manager in London. This pivotal role focuses on enhancing customer experiences through strategic collaborations and product insights, driving adoption within a global infrastructure team. The position requires extensive experience in customer success, technical knowledge of cloud technologies, and excellent communication skills.

Qualifications

• 5+ years of experience in customer success roles.
• Strong writing skills and effective communication.
• Cloud certifications in AWS, Azure, or GCP.

Responsibilities

• Drive product adoption and guide onboarding processes.
• Maintain strong customer relationships and understand their needs.
• Lead cross-functional teams and strategic planning.

Skills

Communication

Interpersonal Skills

Influencing

Learning and Teaching Technologies

Technical Business Cases

Strategic Planning

Cloud Technology Knowledge

Job description

Social network you want to login/join with:

Product Solutions Manager / Customer Success Manager - Cloud - B2B, London

Client:

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

a69fe9e016a5

Job Views:

35

Posted:

25.06.2025

Expiry Date:

09.08.2025

Job Description:

Elevate the customer journey by translating product insights into lasting relationships and harness your expertise in proactive collaborations, onboarding, and product evolution.

As a Customer Success Manager in JPMC’s central Infrastructure Platforms team, you develop and maintain customer relationships that make our product value propositions a reality. Build and maintain strong relationships with our customers and understand their individual needs and goals as a core contributor of the team.

Key responsibilities include driving product adoption, conducting account meetings, guiding onboarding, tracking success metrics, supporting internal and external customers, leading cross-functional teams, and strategic planning.

Required qualifications, capabilities, and skills:

• 5+ years of experience or equivalent in customer success roles in product or technology
• Ability to influence product adoption and retention
• Excellent communication and interpersonal skills
• Ability to learn and teach new technologies
• Knowledge of public and private cloud offerings, technical proficiency in compute, databases, networking, machine learning, and data analytics
• Strong writing skills, experience with technical business cases and strategic planning
• Experience navigating complex matrix organizations
• Effective communication at executive level, tailored messaging
• Cloud certifications in AWS, Azure, and/or GCP

Preferred qualifications, capabilities, and skills:

• Experience in B2B environments or customer-facing roles
• Knowledge of product development lifecycle, technical design, data analytics
• Experience in technical account management, professional services, or customer advisory