Customer Success Manager

Career Moves; Southend-on-Sea; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Customer Success Manager to enhance community engagement and support. This role involves managing support requests, utilizing mapping technologies, and collaborating with diverse groups globally. Candidates should have strong communication skills and a background in customer service. Remote work experience is highly valued.

Qualifications

• 3+ years in Customer Service.
• Excellent English communication skills.
• Flexible working hours for global collaboration.

Responsibilities

• Respond promptly to support requests across various channels.
• Prepare reports on support metrics and common issues.
• Support community campaigns and onboarding efforts.

Skills

Customer Service

Problem Solving

Communication

Education

Bachelor’s in Geospatial Information Systems

Tools

Customer support systems

Job description

Client:

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

d63ff6e60960

Job Views:

8

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

Customer Success Manager

Location: UK, Remote

Length: 12 Months

Rate: £29.33 p/h (Inside IR35)

Hours: 40 Hours per week

Overview of the Role

Our client is seeking a Community Support Manager to handle inbound communication and feedback from partners and users. The ideal candidate will support the development of internal mapping technologies used in mobile apps and AR products. The role involves engaging with diverse groups utilizing maps, such as urban mobility, humanitarian sectors, universities, governments, companies, and volunteer groups. Insights from interactions will influence the priorities of the Maps team and help shape public perception by empowering the community to achieve their mapping goals.

Role Responsibilities

• Respond promptly to support requests across various channels.
• Communicate issues and opportunities to the team.
• Use tracking tools to categorize issues and feature requests.
• Maintain and improve issue dashboards.
• Prepare reports on support metrics and common issues.
• Update help documentation for community self-service.
• Identify and suggest improvements to apps, website, tools, and communication.
• Support community campaigns and onboarding efforts.
• Assist with marketing and communication when needed.
• Travel up to once a quarter within the US to meet with team and community partners.

Qualifications & Skills

Minimum:

• 3+ years in Customer Service
• Excellent English communication skills
• Flexible working hours for global collaboration
• Self-motivated problem solver

Preferred:

• Experience with customer support systems
• Bachelor’s in Geospatial Information Systems or similar
• Knowledge of OpenStreetMap and contributors
• Remote work experience in a distributed team
• Community management experience is highly valued

Note: If you do not hold a passport for the country of the vacancy, a work permit may be required. For more info, see our Blog. Do not include bank or payment details in your application. All applications must be submitted via the 'Apply now' button.

Created on 22/06/2025 by TN United Kingdom