Product/Service Operating Model Architect

B2e Consulting; Greater London; Hybrid; GBP 92,000 - 166,000; Full time

Job summary

B2e Consulting in London is seeking a consultant to define how products and services operate as a whole, considering organisational impact and adoption outcomes. You will drive end-to-end planning, engage stakeholders, and develop practical recommendations to align service design with intended outcomes.

Experience in business or end-to-end service architecture and operating models is essential, with a focus on whole-product design beyond technology delivery.

Qualifications

• Experience in business architecture or end-to-end service architecture.
• Understanding of whole-product design and operating models.
• Experience assessing relationships between processes, people and service outcomes.
• Ability to consider wider organisational impact beyond technical product delivery.

Responsibilities

• Drive the end to end planning and implementation of a product/service from delivery through adoption.
• Define how people, processes and operating models support the service delivery.
• Identify dependencies and gaps across the wider organisational environment.
• Develop practical business and service design recommendations.
• Work with relevant stakeholders to align service design with intended outcomes.

Job description

Do you have experience of providing end-to-end transformational business product and service architecture expertise?

This consulting opportunity is to support our client, a leading public sector organisation, in defining how particular products and services operate as a whole, ensuring their business design considers organisational impact, service performance, adoption and intended outcomes.

The project needs a consultant who has:

• strong end to end business architecture or service architecture experience
• an end-to-end understanding of products and services beyond technology architecture and including adoption & organisational impact
• expertise in operating models, business processes and organisational dependencies
• ability to drive product or service design with the business needs and outcomes

Key Services:

The key services that you will be asked to provide are:

• drive the end to end planning and implementation of a product/service from delivery through adoption
• define how people, processes and operating models support the service delivery
• identify dependencies and gaps across the wider organisational environment
• develop practical business and service design recommendations
• work with relevant stakeholders to align service design with intended outcomes

Mandatory Requirements:

Successful consultants will be able to demonstrate:

• experience in business architecture or end-to-end service architecture
• understanding of whole-product/service design and operating models
• experience assessing relationships between processes, people and service outcomes
• ability to consider wider organisational impact beyond technical product delivery

Optional Requirements:

It will also be advantageous if you have:

• experience within the healthcare industry
• experience within public sector organisations

Working Pattern:

Hybrid – 1–2 days per week in Waterloo, Central London

Contract Type:

Inside IR35

Start:

2 November 2026

Duration:

3-6 months+