Product & Service Operating Model Architect (Hybrid)

B2e Consulting; Greater London; Hybrid; GBP 111,000 - 166,000; Full time

Job summary

B2e Consulting is seeking a consultant to support a leading public sector organisation by defining how products and services operate as a whole, considering business design, adoption and outcomes. The role requires end-to-end business or service architecture experience and ability to map operating models, processes and organisational dependencies.

Hybrid pattern with 1–2 days on-site in Waterloo, Central London; start 2 November 2026; duration 3–6 months+. Inside IR35 applies.

Qualifications

• Experience in business architecture or end-to-end service architecture.
• Understanding of whole-product/service design and operating models.
• Experience assessing relationships between processes, people and service outcomes.
• Ability to consider wider organisational impact beyond technical product delivery.

Responsibilities

• drive the end to end planning and implementation of a product/service from delivery through adoption
• define how people, processes and operating models support the service delivery
• identify dependencies and gaps across the wider organisational environment
• develop practical business and service design recommendations
• work with relevant stakeholders to align service design with intended outcomes

Skills

End-to-end business architecture

End-to-end service architecture

Operating models

Business processes

organisational dependencies

Adoption & organisational impact

Job description

B2e Consulting is seeking a consultant to support a leading public sector organisation by defining how products and services operate as a whole, considering business design, adoption and outcomes. The role requires end-to-end business or service architecture experience and ability to map operating models, processes and organisational dependencies.

Hybrid pattern with 1–2 days on-site in Waterloo, Central London; start 2 November 2026; duration 3–6 months+. Inside IR35 applies.