Product Owner - Digital Help

Aviva; London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Join a leading company as a Digital Product Owner, where you'll shape and deliver innovative digital solutions. Collaborate with teams to enhance customer experiences and drive product development using cutting-edge technologies. Enjoy a competitive salary, generous benefits, and a commitment to inclusivity.

Benefits

Bonus up to 10% of annual salary

Pension scheme with up to 14% contribution

29 days holiday plus bank holidays

Discounts on Aviva products

Share plans and Save As You Earn scheme

Flexible working arrangements

Community involvement and volunteering days

Comprehensive wellbeing support

Qualifications

• Proven experience in digital product ownership.
• Understanding of contact centre technology or operations.

Responsibilities

• Identifying new features and optimizing customer journeys.
• Driving development work items into product backlogs.
• Supporting prioritization decisions.

Skills

Digital Product Ownership

Data-driven Decision Making

Cross-departmental Relationship Building

Technical Understanding

Tools

Digital Analytics Tools

Job description

Product Owner - Digital Help

Salary £40,000 - £60,000 National / £55,000 - £75,000 London

Are you passionate about creating the next generation of our Digital Help experience?

Join us! We have an exciting opportunity for a Digital Product Owner to be part of our team.

We’re building a new solution from scratch, incorporating emerging technologies like Gen AI and machine learning to deliver a top-tier experience for our customers and operations teams.

Our virtual assistants and digital messaging capabilities are used across customer and advisor channels, with over 3.75 million interactions in 2024. This is a great chance to work within Digital GI and IWR, delivering a new experience with significant potential.

Your role involves owning, shaping, and delivering an ambitious backlog, while maintaining and improving digital experiences that provide self-service value to millions of customers.

Key responsibilities include:

1. Identifying new features and optimizing customer journeys
2. Driving development work items into product backlogs
3. Supporting prioritization decisions

You will collaborate with engineering teams, digital product teams, business stakeholders, and external partners, using analytics to understand and enhance user journeys for better customer outcomes.

Skills and experience required:

• Proven experience in digital product ownership (PO certification is a plus but not essential)
• Understanding or experience with contact centre technology or operations
• Ability to build effective cross-departmental relationships within a FTSE 100 company
• Proficiency with digital analytics tools and data-driven decision making
• Strong technical understanding and ability to work closely with technical teams

What we offer:

• Salary: £40,000 - £60,000 National / £55,000 - £75,000 London (depending on experience and location)
• Bonus: Up to 10% of annual salary based on performance
• Pension scheme: Up to 14% contribution from Aviva
• Holiday: 29 days plus bank holidays, with options to buy or sell up to 5 days
• Discounts: Up to 40% on Aviva products and other retailers
• Share plans: Up to £1,200 of free Aviva shares annually, and participation in Save As You Earn scheme
• Policies: Parental and carers’ leave, flexible benefits including sustainability options like cycle to work
• Community involvement: Participate in Aviva Communities and use 3 paid volunteering days
• Wellbeing: Comprehensive support and tools for your health and happiness

Learn more about our rewards and benefits by using our salary calculator.

Our commitment to inclusivity:

We welcome applications from all backgrounds and experiences. Even if you don’t meet every requirement, we encourage you to apply. We support flexible working arrangements, including part-time and job sharing.

We adapt locations, hours, and working patterns to suit our customers, business needs, and employees. Most staff spend around 50% of their time in the office, combining flexibility with collaboration.

Learn more about working at Aviva here.

We interview every disabled applicant who meets the minimum criteria. Please notify us via email if you have a disclosed disability, and we will arrange an interview.

Apply online or contact Kirthi at [phone] or [e-mail] for alternative application methods.