Product Owner - Digital Help

TN United Kingdom; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Join a leading company as a Digital Product Owner to shape the next generation of digital help experiences. You'll be responsible for enhancing customer journeys, collaborating with teams, and driving product development. This role offers a competitive salary and generous benefits, including a pension scheme and flexible working options.

Benefits

Pension Scheme

29 Days Holiday

40% Discount on Aviva Products

Free Aviva Shares

Paid Volunteering Days

Flexible Benefits

Qualifications

• Proven experience in digital product ownership.
• Understanding of contact centre technology is desirable.

Responsibilities

• Identify new features and optimize customer journeys.
• Collaborate with engineering and product teams.

Skills

Digital Product Ownership

Data-led Product Decisions

Building Relationships

Technical Appreciation

Tools

Digital Analytics Tools

Job description

The job description is comprehensive and provides detailed information about the role, responsibilities, skills required, and benefits. However, it can be improved in terms of formatting and focus to enhance readability and engagement. Here is a refined version:

Social Network Login/Join

Are you passionate about creating the next generation of our Digital Help experience? Join us! We have an exciting opportunity for a Digital Product Owner to be part of a ground-up solution incorporating emerging technologies like Gen AI and machine learning.

Our virtual assistants and digital messaging are deployed across customer and advisor channels, handling over 3.75 million interactions in 2024. This role offers a unique chance to work across Digital GI and IWR within Customer & Marketing, delivering a new, high-potential experience.

Key Responsibilities

• Owning, shaping, and delivering an ambitious backlog of digital features
• Monitoring, maintaining, and enhancing digital experiences for self-service to millions of customers
• Identifying new features and optimizing customer journeys
• Driving development work items and supporting prioritization
• Collaborating with engineering, digital teams, stakeholders, and external partners
• Using analytics tools to understand and improve user journeys

Skills and Experience

• Proven experience in digital product ownership (PO certification desirable)
• Understanding of contact centre technology and operations (desirable)
• Ability to build effective cross-departmental relationships within a FTSE 100 organization
• Proficiency with digital analytics tools and data-driven decision-making
• Strong technical appreciation and collaboration skills with technical teams

What You’ll Get

• A purpose-driven environment committed to your development
• Salary: £40,000 - £60,000 (National), £55,000 - £75,000 (London), depending on experience
• Bonus: Up to 10% of annual salary based on performance
• Generous pension scheme with up to 14% contribution
• 29 days holiday plus bank holidays, with options to buy or sell days
• Discounts on Aviva products and other retailers
• Share schemes including up to £1,200 of free Aviva shares annually
• Supportive policies, flexible benefits, and sustainability options
• Paid volunteering days and wellbeing support

Inclusive Culture

We welcome applications from all backgrounds and experiences. Flexibility in location, hours, and working patterns is supported, including part-time and job share options. Most employees adopt a smart working approach, combining office and remote work to suit their needs.