Product Owner

HSBC Holdings plc; Sheffield; On-site; GBP 80,000 - 120,000; Full time

Benefits offered by this job

Private healthcare

Pension scheme

Enhanced maternity pay

Job summary

HSBC Holdings plc is seeking an experienced CTO Product Owner to lead AI-enabled features across our communication and collaboration platform. You will manage products end-to-end, coordinate with stakeholders, and ensure operational resilience while balancing risks and costs.

The role requires strong product leadership, experience with multiple services, and a deep understanding of SDLC and agile practices.

Qualifications

• To be successful you should have strong experience in a product role, such as Product Owner or Product Manager.
• Experience collaborating with a wide range of stakeholders.
• Experience managing multiple products or capabilities in a complex organisation.
• Experience coordinating a product of significant scale and complexity.
• Experience creating product roadmaps and driving delivery.

Responsibilities

• Manage products and services across their full lifecycle.
• Manage incidents, bugs and operational activities.
• Provide product support to key stakeholders.
• Monitor service health, operational resilience and customer experience.
• Identify and manage risks, issues, dependencies and costs across the product.
• Ensure appropriate support and operating models are in place.
• Make evidence-based decisions about consolidation or retirement of products or services.
• Work with stakeholders to plan safe transitions and minimise customer disruption.
• Maintain focus on long-term product health while addressing immediate priorities.

Skills

Product Owner

Product Manager

Stakeholder management

AI use cases

Agile / Scrum

SDLC knowledge

Data privacy & security awareness

Job description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of CTO Product Owner

You’ll be responsible implementation of Artificial Intelligence (AI) across our communication and collaboration platform.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Manage products and services across their full lifecycle.
• Manage incidents, bugs and operational activities.
• Provide product support to key stakeholders.
• Monitor service health, operational resilience and customer experience.
• Identify and manage risks, issues, dependencies and costs across the product.
• Ensure appropriate support and operating models are in place.
• Make evidence-based decisions about when and how to consolidate, replace or retire a product or service.
• Work with key stakeholders to plan safe transitions and minimise customer disruption.
• Ensure retirement decisions consider data, records, dependencies, contractual obligations, operational risk and customer impact.
• Maintain focus on long-term product health while responding to immediate business priorities.

To be successful in this role you should meet the following requirements:

• Strong experience in a product role, such as Product Owner, Product Manager or an equivalent position.
• A track record of collaborating with a wide range of stakeholders.
• Experience managing multiple products, services or capabilities, ideally within a complex organization.
• Experience managing or coordinating a product of approximately 16 services, or a comparable level of scale and complexity.
• Experience creating and using product or product roadmaps to drive decisions and delivery.
• A proven track record of simplifying products, services, processes or operating models.
• Experience delivering at different stages of the product lifecycle.
• Knowledge of Project Management, Business Analysis and/or the Software Development Life Cycle (SDLC), ideally in an Agile or Scrum environment.
• Strong Business Analysis, process design and requirements skills.
• Excellent verbal and written communication and interpersonal skills.
• Strong analytical, problem-solving and decision-making skills.
• Experience identifying practical AI use cases or delivering AI-enabled features is desirable.
• Understanding of responsible AI considerations, including data quality, privacy, security, bias, accuracy, explainability and human oversight.
• The ability to translate AI concepts into customer outcomes, product requirements, roadmaps and measurable success criteria.
• Experience working with technical and non-technical stakeholders to implement AI responsibly.