Product Owner

HSBC; Sheffield; On-site; GBP 90,000 - 130,000; Full time

Job summary

HSBC is seeking an experienced CTO Product Owner to lead AI-enabled product initiatives within its UK communications platform. You will own product strategy, roadmaps and governance, coordinating with technical and business stakeholders to ensure product health and customer impact.

The role emphasizes risk management, operational resilience and end-to-end lifecycle oversight, with a focus on responsible AI practices and scalable delivery in a large financial services environment.

Qualifications

• Significant experience in a product role (PO/PM) with stakeholder collaboration.
• Experience managing multiple products/services within a complex org.
• Experience delivering across product lifecycle and roadmap-driven decisions.
• Knowledge of SDLC and Agile/Scrum environments.
• Strong analytical, problem-solving and communication skills.
• Experience identifying practical AI use cases and responsible AI considerations.

Responsibilities

• Manage products across their full lifecycle.
• Manage incidents, bugs and operational activities.
• Provide product support to key stakeholders.
• Monitor service health, operational resilience and customer experience.
• Identify and manage risks, issues, dependencies and costs.
• Ensure appropriate support and operating models are in place.
• Consolidate, replace or retire a product or service when evidence supports it.
• Plan safe transitions with stakeholders to minimise customer disruption.
• Keep long-term product health aligned with immediate priorities.

Skills

Product ownership

Stakeholder management

Roadmaps

Agile / Scrum

Product lifecycle

Requirements analysis

Communication skills

AI use cases

Job description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of CTO Product Owner

You’ll be responsible implementation of Artificial Intelligence (AI) across our communication and collaboration platform.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In This Role You’ll

• Manage products and services across their full lifecycle.
• Manage incidents, bugs and operational activities.
• Provide product support to key stakeholders.
• Monitor service health, operational resilience and customer experience.
• Identify and manage risks, issues, dependencies and costs across the product.
• Ensure appropriate support and operating models are in place.
• Make evidence-based decisions about when and how to consolidate, replace or retire a product or service.
• Work with key stakeholders to plan safe transitions and minimise customer disruption.
• Ensure retirement decisions consider data, records, dependencies, contractual obligations, operational risk and customer impact.
• Maintain focus on long-term product health while responding to immediate business priorities.

To be successful in this role you should meet the following requirements:

• Strong experience in a product role, such as Product Owner, Product Manager or an equivalent position.
• A track record of collaborating with a wide range of stakeholders.
• Experience managing multiple products, services or capabilities, ideally within a complex organization.
• Experience managing or coordinating a product of approximately 16 services, or a comparable level of scale and complexity.
• Experience creating and using product or product roadmaps to drive decisions and delivery.
• A proven track record of simplifying products, services, processes or operating models.
• Experience delivering at different stages of the product lifecycle.
• Knowledge of Project Management, Business Analysis and/or the Software Development Life Cycle (SDLC), ideally in an Agile or Scrum environment.
• Strong Business Analysis, process design and requirements skills.
• Excellent verbal and written communication and interpersonal skills.
• Strong analytical, problem-solving and decision-making skills.
• Experience identifying practical AI use cases or delivering AI-enabled features is desirable.
• Understanding of responsible AI considerations, including data quality, privacy, security, bias, accuracy, explainability and human oversight.
• The ability to translate AI concepts into customer outcomes, product requirements, roadmaps and measurable success criteria.
• Experience working with technical and non-technical stakeholders to implement AI responsibly.