Product Owner

Jayne Peirce; Crawley; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

UK Travel Group is seeking a Product Owner to lead the customer data and engagement efforts. You will own the CRM and data platform roadmap, guiding personalization, segmentation, campaign tooling and reporting to drive bookings and loyalty across a portfolio of brands.

You will collaborate with the Data Architect and marketing, digital, tech and commercial teams to prioritise work and demonstrate measurable business value from data investments.

Qualifications

• Experience leading data-driven product decisions across CRM and marketing tech stacks.
• Strong collaboration with data, marketing and tech teams to prioritise and deliver impact.
• Able to translate business goals into a clear data and product roadmap.

Responsibilities

• Own the product roadmap for the data and customer engagement stack.
• Prioritise work with Data Architect and stakeholders to maximise revenue and customer value.
• Ensure data quality, compliance and readiness for AI-enabled initiatives.

Skills

Product ownership

CRM (Dynamics 365)

Data platforms (Snowflake)

Personalisation & segmentation

Campaign tools & reporting

Cross-functional leadership

Tools

Microsoft Dynamics 365

Snowflake

Job description

Are you a product person who gets a kick out of turning customer data into revenue? This could be a great next move.

I'm working with a respected UK travel group that sits behind a portfolio of much-loved holiday brands, from adventure and specialist tours to luxury travel. They have big plans for how they use customer data and AI, and they need a Product Owner to take charge of it.

As Product Owner you'll look after everything that helps the business understand and talk to its customers: the CRM (Microsoft Dynamics 365), the data platform (Snowflake), personalisation, segmentation, campaign tools and reporting. You'll set the direction, decide what gets done first, and make sure the investment shows up in the numbers. That means more bookings, more repeat customers and customers who are worth more over time.

There's a real balance to strike. Some of the work should deliver quick commercial wins, and some needs to build data foundations that will last. You'll partner with the Data Architect to keep the data clean, compliant and ready for AI. You'll also bring marketing, digital, tech and commercial teams together around one roadmap.

Why it's worth a conversation

The business is putting serious investment into digital, and this role shapes how it's spent. You'll get influence, a team and a chance to show what good use of data can do for some brilliant travel brands.

We carefully review each application and will personally contact candidates whose experience aligns with our client's requirements.

Thank you for your interest in this exclusive opportunity.