Product Operations Lead - Commercial Payments

Corpay; Greater London; On-site; GBP 55,000 - 85,000; Full time

Job summary

Corpay London is seeking a Product Operations Lead to support our Commercial Payments products. You will own documentation, runbooks, KPI reporting, and coordination with Visa and internal partners across Engineering, Ops, Compliance, Finance, Marketing, Sales and Support.

In this role you’ll partner with Product Managers, drive delivery cadence, and build light dashboards while improving workflows and governance. A structured, proactive communicator with data habits will thrive.

Qualifications

• Experience documenting product features, guides, and release notes.
• Maintain single source of truth for artefacts with version control.
• Prepare KPI dashboards and routine product reporting.
• Coordinate enablement with Sales, Support and partners.

Responsibilities

• Own KPI dashboards and reporting packs for product lines.
• Track spend, active accounts, transaction metrics and incident trends.
• Coordinate cross-functional reviews and stakeholder communications.
• Identify and implement process improvements in workflows.

Skills

Coordination

KPI reporting

Stakeholder management

Written communication

Meetings facilitation

Data analysis

Tools

Jira/Azure DevOps

Confluence/SharePoint

Excel

PowerPoint

Power BI

Looker/Tableau

Job description

Your roleWhat you'll be doingProduct Operations Lead - Commercial PaymentsCorpay is currently looking to hire a Product Operations Lead - Commercial Payments within our Corpay Complete division This position falls under our International Vehicle Payments line of business and is located in London, UK.Corpay is looking for a highly organised Product Operations / Product Analyst to support our product teams within our Commercial Payments team: You’ll partner with the Product managers and help keep product delivery “running smoothly” by owning documentation, day-to-day execution support, KPI reporting, and coordination with external partners—especially Visa (card scheme)—and internal stakeholders across Engineering, Operations, Compliance, Finance, Marketing, Sales, and Customer Support. This is an ideal role for someone early in their product career who wants broad exposure to payments, cards, and software as a service (SaaS) product development, while building strong fundamentals in delivery cadence, stakeholder management, and data-driven product operationsYou will report directly to the VP, Product Corpay Complete, and collaborate with product managers, the commercial product team and internal stakeholders across Engineering, Operations, Compliance, Finance, Marketing, Sales, and Customer Support.How We WorkAs a Product Operations Lead, Corpay will set you up for success by providing:Assigned workspace in our designated London, Paddington, UK office locationCompany-issued equipmentFormal, hands-on trainingRole ResponsibilitiesYour responsibilities of the role will include:Documentation & product enablementCreate and maintain high-quality product documentation, including:Feature notes, release notes, customer guides, FAQsProcess/runbooks (support processes, operational playbooks)Reporting DocumentsOwn the “single source of truth” for product artefacts (SharePoint), ensuring version control and easy discoverability.Support go-to-market readiness by coordinating internal enablement materials with Sales, Customer Success, and Support.KPI reporting & product insightsProduce and maintain regular product KPI dashboards / reporting packs for both product lines (weekly/monthly cadence).Track product performance and operational health metrics such as:Spend/volume, active accounts/cards, transaction success rates, chargebacks/disputes, auth ratesFunnel conversion (where applicable), customer adoption, feature usageDelivery metrics (lead time, release frequency), incident/support trendsAssist with ad-hoc analysis and insight generation for business cases, prioritisation, and quarterly planning.Stakeholder management & cross-functional coordinationAct as a coordination point between Product Managers and teams including Engineering, Ops, Risk/Compliance, Finance, Sales, and Support.Ensure stakeholder communications are timely and consistent (status updates, decisions, risks, dependencies).Help organise product reviews, steering updates, and customer/partner feedback loops.Continuous improvementIdentify and implement improvements to product team workflows (templates, reporting automation, intake processes).Support auditability and governance by ensuring key decisions and approvals are documented.What a successful person in this role looks likeYou are structured and proactive: you don’t wait to be asked—if something is stuck, you chase it down.You can translate complexity into clarity: tidy notes, clear actions, and crisp documentation.You’re comfortable working with both internal teams and external partners.You enjoy working with data and can create simple, reliable reporting.Skills & experience (required)1–3 years’ experience in a coordination-heavy role (Product, Project/Delivery, Ops, Analyst, PMO, Implementation, Payments Ops).Strong organisational skills and attention to detail (actions, logs, documentation, deadlines).Confidence using common tools (e.g., Jira/Azure DevOps, Confluence/SharePoint, Excel/Google Sheets, PowerPoint).Ability to communicate clearly in writing and in meetings.·Basic analytical capability: comfortable working with KPIs, trends, and simple business metrics.Skills & experience (preferred)Exposure to payments, commercial cards, AP automation, or financial services.Experience working with a card scheme (Visa/Mastercard) or issuer/processor context.Familiarity with product delivery ways of working (Agile ceremonies, backlogs, user stories).Comfortable building lightweight dashboards (Excel, Power BI, Looker, Tableau).Benefits & Perks25 days’ annual leave plus 8 bank holidaysOption to buy or sell up to 5 days of annual leave annually through the benefits enrolment windowPension scheme with a minimum 3% employee contribution and up to 5% employer contribution from CorpayPrivate Medical Insurance through Vitality with no excess payable by employees; Corpay covers the standard £250 excess chargeLife InsuranceAccess to the Gratitudes benefits platform, offering flexible discounts, supermarket savings of 4–5%, and a range of exclusive employee offersFree access to LinkedIn Learning, with thousands of courses to support ongoing professional and personal development#LI-Corpay#LI-AM1About CorpayAbout CorpayCorpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.Learn more about Corpay: https://www.corpay.comTransparency & ComplianceEqual Opportunity EmployerCorpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.Use of Artificial Intelligence in HiringCorpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.Candidate Privacy NoticeFor information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.Pay PhilosophyCorpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.