Product Operations Lead - Commercial Payments

Fleetcor Europe LTD; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

25 days leave + 8 bank holidays

Pension scheme 3% employee + 5% match

Private medical insurance

Life insurance

Gratitudes platform discounts

LinkedIn Learning access

Job summary

Corpay is seeking a Product Operations Lead for its Commercial Payments team in London. You’ll partner with Product Managers to keep delivery running smoothly, owning documentation, KPI reporting, and coordination with Visa and internal stakeholders.

You’ll work across Engineering, Operations, Compliance, Finance, Marketing, Sales and Customer Support, building strong data-driven product operations foundations while developing delivery cadence and stakeholder management.

Qualifications

• 1–3 years’ experience in a coordination-heavy role related to product, delivery, ops, analyst, PMO, or payments ops.
• Strong organisational skills and attention to detail with document management.
• Clear written and verbal communication; ability to work with KPI metrics and trends.
• Ability to coordinate with cross-functional teams and external partners (e.g., Visa).
• Familiarity with product delivery workflows and lightweight dashboard creation.

Responsibilities

• Documentation & product enablement: create and maintain feature notes, release notes, customer guides, FAQs and playbooks.
• Reporting: own product artefacts repository and KPI dashboards for product lines; support GTM readiness.
• KPI reporting & insights: track spend, active accounts, transaction metrics, funnel, adoption, delivery metrics and trends.
• Stakeholder management: coordinate with Engineering, Ops, Risk/Compliance, Finance, Sales and Support; manage status updates.
• Continuous improvement: improve workflows, templates, automation and governance.

Skills

Coordination

Stakeholder mgmt

KPI reporting

Documentation

Data analysis

Communications

Tools

Jira

Azure DevOps

Confluence

SharePoint

Excel

Google Sheets

PowerPoint

Job description

Your role

What you'll be doing Product Operations Lead - Commercial Payments Corpay is currently looking to hire a Product Operations Lead - Commercial Payments within our Corpay Complete division This position falls under our International Vehicle Payments line of business and is located in London, UK. Corpay is looking for a highly organised Product Operations / Product Analyst to support our product teams within our Commercial Payments team: You’ll partner with the Product managers and help keep product delivery “running smoothly” by owning documentation, day-to-day execution support, KPI reporting, and coordination with external partners—especially Visa (card scheme)—and internal stakeholders across Engineering, Operations, Compliance, Finance, Marketing, Sales, and Customer Support. This is an ideal role for someone early in their product career who wants broad exposure to payments, cards, and software as a service (SaaS) product development, while building strong fundamentals in delivery cadence, stakeholder management, and data-driven product operations You will report directly to the VP, Product Corpay Complete, and collaborate with product managers, the commercial product team and internal stakeholders across Engineering, Operations, Compliance, Finance, Marketing, Sales, and Customer Support.

How We Work

As a Product Operations Lead, Corpay will set you up for success by providing: Assigned workspace in our designated London, Paddington, UK office location Company-issued equipment Formal, hands-on training

Role Responsibilities

• Documentation & product enablement Create and maintain high-quality product documentation, including: Feature notes, release notes, customer guides, FAQs Process/runbooks (support processes, operational playbooks)
• Reporting Documents Own the “single source of truth” for product artefacts (SharePoint), ensuring version control and easy discoverability. Support go-to-market readiness by coordinating internal enablement materials with Sales, Customer Success, and Support.
• KPI reporting & product insights Produce and maintain regular product KPI dashboards / reporting packs for both product lines (weekly/monthly cadence). Track product performance and operational health metrics such as: Spend/volume, active accounts/cards, transaction success rates, chargebacks/disputes, auth rates Funnel conversion (where applicable), customer adoption, feature usage Delivery metrics (lead time, release frequency), incident/support trends Assist with ad-hoc analysis and insight generation for business cases, prioritisation, and quarterly planning.
• Stakeholder management & cross-functional coordination Act as a coordination point between Product Managers and teams including Engineering, Ops, Risk/Compliance, Finance, Sales, and Support. Ensure stakeholder communications are timely and consistent (status updates, decisions, risks, dependencies). Help organise product reviews, steering updates, and customer/partner feedback loops.
• Continuous improvement Identify and implement improvements to product team workflows (templates, reporting automation, intake processes). Support auditability and governance by ensuring key decisions and approvals are documented.

What a successful person in this role looks like

You are structured and proactive: you don’t wait to be asked—if something is stuck, you chase it down. You can translate complexity into clarity: tidy notes, clear actions, and crisp documentation. You’re comfortable working with both internal teams and external partners. You enjoy working with data and can create simple, reliable reporting.

Skills & experience (required)

• 1–3 years’ experience in a coordination-heavy role (Product, Project/Delivery, Ops, Analyst, PMO, Implementation, Payments Ops).
• Strong organisational skills and attention to detail (actions, logs, documentation, deadlines).
• Confidence using common tools (e.g., Jira/Azure DevOps, Confluence/SharePoint, Excel/Google Sheets, PowerPoint).
• Ability to communicate clearly in writing and in meetings.
• Basic analytical capability: comfortable working with KPIs, trends, and simple business metrics.

Skills & experience (preferred)

• Exposure to payments, commercial cards, AP automation, or financial services.
• Experience working with a card scheme (Visa/Mastercard) or issuer/processor context.
• Familiarity with product delivery ways of working (Agile ceremonies, backlogs, user stories).
• Comfortable building lightweight dashboards (Excel, Power BI, Looker, Tableau).

Benefits & Perks

• 25 days’ annual leave plus 8 bank holidays Option to buy or sell up to 5 days of annual leave annually through the benefits enrolment window
• Pension scheme with a minimum 3% employee contribution and up to 5% employer contribution from Corpay
• Private Medical Insurance through Vitality with no excess payable by employees; Corpay covers the standard £250 excess charge
• Life Insurance
• Access to the Gratitudes benefits platform, offering flexible discounts, supermarket savings of 4–5%, and a range of exclusive employee offers
• Free access to LinkedIn Learning, with thousands of courses to support ongoing professional and personal development

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department. Use of Artificial Intelligence in Hiring Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes. Candidate Privacy Notice For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy. Pay Philosophy Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable. Fast-growing, global, rewarding, fun, involved – at Corpay, we are all of these and more. If you are an experienced and self‑motivated professional who can perform at a high level, you will be rewarded. If you have great ideas, we want to hear them. If you want your career to grow at the same rapid pace as our organization, this is the place for you. Whatever your area of expertise, you can take it to the next level at Corpay.