Product Operations Lead

Computer Futures; West Midlands; On-site; GBP 90,000 - 120,000; Full time

Job summary

Computer Futures is seeking an experienced Product Operations leader to drive operational excellence across the product function in a fast‑scaling software business. You will align teams, processes and delivery frameworks to support growth, customer satisfaction and product innovation.

You will partner with Product, Engineering, Customer Success and Senior Leadership to improve visibility, accountability and execution across critical initiatives, balancing strategic thinking with hands‑on

Qualifications

• Proven experience in a Product Operations, Delivery, Programme Management or Product Leadership role.
• Experience in a SaaS, software or technology‑driven environment.
• Strong understanding of Agile methodologies.
• Demonstrated success improving operational processes and delivery performance.
• Experience leading cross‑functional teams and managing senior stakeholders.
• Strong analytical and problem‑solving capabilities with a data‑driven approach to decision‑making.
• Excellent communication and influencing skills.
• Ability to balance strategic planning with day‑to‑day operational execution.
• Experience implementing reporting structures, KPIs, OKRs and performance frameworks.
• Strong organisational skills with the ability to manage multiple priorities simultaneously.

Responsibilities

• Drive continuous improvement across product and delivery processes, identifying opportunities to increase efficiency and effectiveness.
• Collaborate with Product and Engineering leadership to establish scalable operating frameworks.
• Develop and maintain reporting mechanisms, KPIs and performance metrics to track product and delivery outcomes.
• Ensure product roadmaps, priorities and delivery plans remain aligned with wider business objectives.
• Facilitate effective cross‑functional collaboration between technical, commercial and operational teams.
• Identify risks, dependencies and delivery challenges, implementing solutions before they impact business performance.
• Support resource planning, capacity management and prioritisation activities across multiple workstreams.
• Improve visibility of product initiatives through structured governance, reporting and stakeholder communication.
• Champion operational excellence and best practice across the organisation.
• Lead, coach and mentor team members, fostering a culture of accountability, collaboration and continuous improvement.
• Help define and implement the tools, systems and processes that enable teams to work more effectively.
• Support business growth by ensuring the organisation can scale without compromising quality, performance or customer experience.

Skills

Product Operations

Product Delivery

Programme Management

Product Leadership

Agile methodologies

Data-driven decision making

Stakeholder management

Cross-functional leadership

Communication

Job description

We are seeking an experienced and commercially minded product leader to play a key role in the ongoing growth and success of a fast-scaling software business. This position will be responsible for driving operational excellence across the product function, ensuring teams, processes and delivery frameworks are aligned to support continued growth, customer satisfaction and product innovation.

The successful candidate will work closely with Product, Engineering, Customer Success and Senior Leadership teams to improve visibility, accountability and execution across multiple business-critical initiatives. This role requires someone who can combine strategic thinking with hands‑on execution, helping to establish best practices while enabling high-performing teams to deliver consistently.

Key Responsibilities

• Drive continuous improvement across product and delivery processes, identifying opportunities to increase efficiency and effectiveness.
• Collaborate with Product and Engineering leadership to establish scalable operating frameworks.
• Develop and maintain reporting mechanisms, KPIs and performance metrics to track product and delivery outcomes.
• Ensure product roadmaps, priorities and delivery plans remain aligned with wider business objectives.
• Facilitate effective cross‑functional collaboration between technical, commercial and operational teams.
• Identify risks, dependencies and delivery challenges, implementing solutions before they impact business performance.
• Support resource planning, capacity management and prioritisation activities across multiple workstreams.
• Improve visibility of product initiatives through structured governance, reporting and stakeholder communication.
• Champion operational excellence and best practice across the organisation.
• Lead, coach and mentor team members, fostering a culture of accountability, collaboration and continuous improvement.
• Help define and implement the tools, systems and processes that enable teams to work more effectively.
• Support business growth by ensuring the organisation can scale without compromising quality, performance or customer experience.

Experience & Skills Required

• Proven experience in a Product Operations, Product Delivery, Programme Management or Product Leadership position.
• Experience working within a SaaS, software or technology‑driven environment.
• Strong understanding of Agile methodologies and modern product development practices.
• Demonstrated success improving operational processes and delivery performance.
• Experience leading cross‑functional teams and managing senior stakeholders.
• Strong analytical and problem‑solving capabilities with a data‑driven approach to decision‑making.
• Excellent communication and influencing skills.
• Ability to balance strategic planning with day‑to‑day operational execution.
• Experience implementing reporting structures, KPIs, OKRs and performance frameworks.
• Strong organisational skills with the ability to manage multiple priorities simultaneously.