Product Manager: UCaaS/CCaaS & Zoom Platform

Spectrum IT Recruitment; Poole; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Spectrum IT Recruitment is seeking a Product Manager to shape the future of its UCaaS/CCaaS offerings in Poole. The role blends ownership of the product roadmap with collaboration across engineering, IT and operations to deliver features and integrations that enhance customer journeys and employee experiences.

You will work in a hybrid environment, balancing business needs with user experience and technical capability, while driving platform improvements and adoption across a modern

Qualifications

• Experience delivering digital platforms or communications technology.
• Ability to own the product roadmap and prioritise initiatives.
• Strong stakeholder and cross-functional collaboration skills.
• Experience with Zoom, UCaaS or omni-channel platforms would be beneficial.

Responsibilities

• Own and evolve the product roadmap for communications and collaboration platforms.
• Work with Engineering, IT and Operations to deliver new features and enhancements.
• Gather requirements, prioritise initiatives and turn ideas into deliverables.
• Use feedback, data and user insight to improve platform adoption and experience.
• Manage relationships with technology partners and vendors.
• Champion a user-focused, product-led approach across the business.

Skills

Product mindset

Collaborative

Delivery-focused

Roadmap ownership

Tools

Zoom

Job description

Spectrum IT Recruitment is seeking a Product Manager to shape the future of its UCaaS/CCaaS offerings in Poole. The role blends ownership of the product roadmap with collaboration across engineering, IT and operations to deliver features and integrations that enhance customer journeys and employee experiences.

You will work in a hybrid environment, balancing business needs with user experience and technical capability, while driving platform improvements and adoption across a modern