Remote Growth PM for CCaaS/UCaaS Integrations

PCI Pal; Greater London; Hybrid; GBP 65,000 - 85,000; Full time

Benefits offered by this job

25 days holiday rising to 28

Medical, dental and optical insurance

Ipswich office or work from home

Electric Vehicle Scheme incentive

Work from anywhere 2 weeks/year

Training and development opportunities

Ad-hoc team events

Job summary

PCI Pal in London is seeking a Product Manager for the Growth Team to drive integration of CCaaS and UCaaS partners and to enhance existing integrations. You will influence distribution strategies and ensure products reach a wider audience.

Collaborating with Sales, Marketing and Partners, you will shape integration plans, own the backlog, and guide cross-functional teams to deliver scalable, reliable partner solutions across the UK and beyond.

Qualifications

• Hands-on experience with two or more major CCaaS/UCaaS platforms (e.g., Genesys, Talkdesk, Five9).
• Strong understanding of CCaaS/UCaaS solutions, industry trends and key players.
• Experience with RESTful APIs and integration patterns.
• Excellent interpersonal and cross-functional collaboration skills.
• Strategic thinker with analytical mindset and problem-solving abilities.
• Based in the UK within commutable distance from London with travel.
• Previous experience as a Product Manager within a SaaS technology environment.
• Project management experience for large-scale integrations.
• Experience integrating with CRM platforms (Salesforce, MS Dynamics, ServiceNow).
• Understanding of payments technology and PCI DSS/data protection.

Responsibilities

• Champion and drive integration of new CCaaS/UCaaS partners end-to-end.
• Shape integration plans with timelines, milestones and risk considerations.
• Own the product backlog with engineering and technical stakeholders.
• Manage and optimize relationships with existing partners to improve distribution and performance.
• Prepare regular performance reports highlighting successes and gaps.

Skills

CCaaS/UCaaS platforms experience

Integration patterns

RESTful APIs

Cross-functional collaboration

Strategic thinking

Fast-paced environment

UK travel readiness

SaaS product management

CRM integrations

Payments tech & PCI DSS awareness

Job description

PCI Pal in London is seeking a Product Manager for the Growth Team to drive integration of CCaaS and UCaaS partners and to enhance existing integrations. You will influence distribution strategies and ensure products reach a wider audience.

Collaborating with Sales, Marketing and Partners, you will shape integration plans, own the backlog, and guide cross-functional teams to deliver scalable, reliable partner solutions across the UK and beyond.