Product Manager - UcaaS / CCaaS

Spectrum IT; Poole; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Spectrum IT seeks a Product Manager to shape the future of its UCaaS/CCaaS platforms and customer engagement tools. Hybrid working—2 days per week in Poole, Dorset—offers autonomy, collaboration, and impact in a fast-moving digital team.

You'll own the roadmap for Zoom-enabled and omni-channel tools, collaborating with Engineering and Operations to deliver new features and integrations, and driving user-centric improvements across the platform.

Qualifications

• Experience with collaboration or communications platforms.
• Strong understanding of product delivery and roadmap ownership.
• Experience working with cross-functional technology teams.

Responsibilities

• Own and evolve the product roadmap for communications and collaboration platforms; drive improvements across Zoom and omni-channel engagement tools.
• Work with Engineering, IT and Operations to deliver new features, integrations and enhancements.
• Shape how communication technology supports customer journeys and internal teams.

Skills

Roadmap ownership

Product delivery

Cross-functional teamwork

Stakeholder communication

User-focused

Continuous improvement

Digital platforms

Tools

Zoom

Job description

Product Manager - UcaaS / CCaaS.

A technology-driven organisation is looking for a Product Manager to help shape the future of its communications and customer engagement platforms.

Hybrid working - 2 days per week in the office in Poole, Dorset

This is an opportunity to take ownership of a high-impact product area spanning Zoom, collaboration tools and omni-channel customer communications - helping deliver smarter, more connected experiences for both employees and customers.

Working within a collaborative and fast-moving digital team, you’ll play a key role in driving product improvements, platform innovation and user experience across a modern communications ecosystem.

This is an environment where ideas are welcomed, innovation is encouraged and people are trusted to make an impact. The culture is collaborative, energetic and forward-thinking, with teams working closely together to solve problems, improve experiences and deliver meaningful change.

There’s a strong focus on continuous improvement, modern technology and giving people the autonomy to take ownership of their work.

This role would suit someone who enjoys solving problems, improving digital experiences and working closely with technical and operational teams to deliver meaningful change in a business that values creativity, pace and fresh thinking.

What You'll Be Doing

• Owning and evolving the product roadmap for communications and collaboration platforms Driving improvements across Zoom and omni-channel engagement tools
• Working with Engineering, IT and Operations teams to deliver new features, integrations and enhancements
• Helping shape how communication technology supports customer journeys and internal teams
• Gathering requirements, prioritising initiatives and turning ideas into deliverable outcomes
• Using feedback, data and user insight to improve platform adoption and experience
• Supporting platform upgrades, migrations and continuous improvement initiatives
• Managing relationships with technology partners and vendors
• Championing a user-focused, product-led approach across the business

What We’re Looking For

We’re looking for someone product-minded, collaborative and delivery-focused, with experience working on digital platforms or communications technologies.

You might currently be a Product Manager, Solutions Engineer Product Owner, Digital Product Analyst or working in a communications/collaboration environment with strong product exposure.

You’ll ideally have:

• Experience working with collaboration, communications or customer engagement platforms
• A strong understanding of product delivery and roadmap ownership
• Experience working with cross-functional technology teams
• An interest in digital experience, automation and modern workplace technology
• Strong stakeholder and communication skills
• A proactive mindset with a focus on continuous improvement
• The ability to balance business needs, user experience and technical capability
• Experience with Zoom, UCaaS, telephony or omni-channel platforms would be beneficial