Product Manager, UCaaS/CCaaS & Modern Communications

Spectrum IT; Poole; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Spectrum IT seeks a Product Manager to shape the future of its UCaaS/CCaaS platforms and customer engagement tools. Hybrid working—2 days per week in Poole, Dorset—offers autonomy, collaboration, and impact in a fast-moving digital team.

You'll own the roadmap for Zoom-enabled and omni-channel tools, collaborating with Engineering and Operations to deliver new features and integrations, and driving user-centric improvements across the platform.

Qualifications

• Experience with collaboration or communications platforms.
• Strong understanding of product delivery and roadmap ownership.
• Experience working with cross-functional technology teams.

Responsibilities

• Own and evolve the product roadmap for communications and collaboration platforms; drive improvements across Zoom and omni-channel engagement tools.
• Work with Engineering, IT and Operations to deliver new features, integrations and enhancements.
• Shape how communication technology supports customer journeys and internal teams.

Skills

Roadmap ownership

Product delivery

Cross-functional teamwork

Stakeholder communication

User-focused

Continuous improvement

Digital platforms

Tools

Zoom

Job description

Spectrum IT seeks a Product Manager to shape the future of its UCaaS/CCaaS platforms and customer engagement tools. Hybrid working—2 days per week in Poole, Dorset—offers autonomy, collaboration, and impact in a fast-moving digital team.

You'll own the roadmap for Zoom-enabled and omni-channel tools, collaborating with Engineering and Operations to deliver new features and integrations, and driving user-centric improvements across the platform.