Product Manager, Ops Tooling

Checkatrade; City Of London; On-site; GBP 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Equity scheme

Health & wellbeing

Gym membership

Cycle scheme

Birthday/special day leave

Charity leave

Job summary

Checkatrade, the UK’s leading platform for finding tradespeople, is seeking a Product Manager for Ops Tooling. You will shape vision and strategy for tools and workflows powering Sales and Operations, leveraging AI and automation to reduce manual work.

You'll partner with the Product Delivery Manager and Engineering Manager to balance today’s needs with tomorrow’s capabilities, turning ambiguous problems into prioritized opportunities with measurable impact.

Qualifications

• Strong product management experience and a track record of setting direction and leading end-to-end initiatives.
• Practical understanding of AI and automation; delivering use cases that change workflows or reduce manual work.
• Sharp discovery skills; turning ambiguous problems into clear opportunities and priorities.
• Experience simplifying complex workflows across people, process and technology.
• Commercial and analytical thinking linking product decisions to business and customer outcomes.
• Confidence with senior stakeholders; ability to challenge established thinking constructively.
• Strong partnership with Engineering; depth to understand what's possible with AI, integrations and modern product tech.

Responsibilities

• Set the vision and product strategy for Ops Tooling, aligned with Sales, Operations and customer strategy.
• Work closely with teams; use data and insights to identify opportunities to improve how they work.
• Reimagine workflows end-to-end; balance people, process and technology over simply polishing existing tools.
• Make AI and automation core to operations, identifying where to automate, augment or redesign as capabilities arrive.
• Lead significant product bets from discovery through delivery, launch and measuring impact.
• Prioritise on business impact: conversion, productivity, quality, customer experience and cost to serve.
• Align senior stakeholders on problems being solved, investments, and trade-offs.

Skills

Product management

AI & automation

Discovery & prioritisation

Stakeholder management

Engineering partnership

Job description

Powering Great Work

We started as the place to find a trusted trade. Now, as we shape the future of home improvement, we're building the tech to transform that landscape for everyone - better products, smarter data, AI where it actually helps - so trades can spend less time on admin and consumers can find someone they trust, first time. That's Powering Great Work, and it's why every team here exists:

Trades spend less time on admin and more on winning work and growing their business

Homeowners get a trusted trade, first time, every time

We get to build products that change homes and lives across the country

As our Product Manager, Ops Tooling, you'll own the vision and strategy for the tools, platforms and workflows that power our Sales and Operations teams. It's not just about making internal tools better. You'll look at how work really gets done and find where AI, automation and technology can simplify it, strip out manual work and let our teams operate differently. You'll work closely with our Product Delivery Manager and Engineering Manager to balance what the business relies on today with what we'll need tomorrow.

The job, unfiltered:

• Set the vision and product strategy for Ops Tooling, in line with our wider Sales, Operations and customer strategy.
• Get close to our teams and use data and colleague insight to find the biggest opportunities to improve how they work.
• Reimagine workflows end to end, finding the right mix of people, process and technology rather than assuming the answer is polishing the tools we already have.
• Make AI and automation core to how we operate, spotting where work can be automated, augmented or redesigned as new capabilities arrive.
• Lead significant product bets from discovery and validation through to delivery, launch and measuring impact.
• Prioritise on business impact, balancing conversion, productivity, quality, customer experience and cost to serve.
• Align senior stakeholders on the problems we're solving, where we're investing and the trade-offs we're making.

The fit:

• Strong product management experience, with a track record of setting product direction and leading significant initiatives end to end.
• A practical understanding of AI and automation, and experience delivering use cases that change workflows, improve decisions or cut manual work.
• Sharp product judgement and discovery skills. You can turn ambiguous business problems into clear opportunities and priorities.
• Experience simplifying complex workflows across people, process and technology.
• Commercial and analytical thinking that connects product decisions to measurable business and customer outcomes.
• Confidence with senior stakeholders, and the ability to challenge established thinking constructively.
• A strong partnership with Engineering, with enough technical depth to know what's possible with AI, automation, integrations and modern product tech.

(Don't self-select out because you don't tick every box. We'd rather meet you.)

What you get

• Competitive salary, annual bonus & equity scheme
• Health, wellbeing and learning support
• Gym membership, Smart Tech Scheme, Cycle Scheme
• Birthday/special day leave, buy & sell holiday scheme
• 1 week's paid charity leave, and more

Not this one? Stay close anyway. Join the Talent Community and we'll ping you the second something better fits.

About us

We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.

We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.