Programme Manager (Trade)

Userc Dehradun; Greater London; Hybrid; GBP 80,000 - 110,000; Full time

Benefits offered by this job

Health, wellbeing and learning support

Birthday/special day leave

Charity leave

1 week's paid charity leave

Equity scheme

Annual bonus

Job summary

Checkatrade, the UK’s leading platform for finding a tradesperson, is hiring a Programme Manager (Trade) in Retention to turn strategy into durable delivery. You will shape how cross-functional teams work across Trade Lifecycle, Finance, Product, Engineering, Sales and CRM to ensure initiatives are embedded and scaled, not just launched.

The role requires deep experience in programme or operations delivery within high-growth tech or marketplace environments, a proven track record of delivering

Qualifications

• Depth of experience in a programme, operations or strategy delivery role.
• Track record delivering complex, cross-functional initiatives from design to measurable outcome.
• Strong project management instincts: multiple workstreams and proactive dependency awareness.
• Experience leading tooling or systems rollouts and the associated change management.
• Comfort with PM tools (Jira, Asana, Monday) and reporting tools (Tableau, Looker, Excel).

Responsibilities

• Own the delivery of Trade Lifecycle's initiatives end to end from scoping to review.
• Lead tooling and systems changes across Retention, Credit Control and Trade Support.
• Spot and fix process inconsistencies that scale or derail.
• Run change management: stakeholder comms, rollout sequencing, training and adoption tracking.
• Be the senior coordination point between Trade Lifecycle and Finance, Product, Engineering, Sales and CRM.
• Build and maintain reporting and own the KPI framework for transformation delivery.

Skills

Programme management

Cross-functional delivery

PM tooling experience

Data-driven decision making

Stakeholder management

Tools

Jira

Asana

Monday.com

Tableau

Looker

Advanced Sheets/Excel

Job description

Moorgate London Full Time Posted 1 day ago

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Location Moorgate London

Job type Full Time

Posted 19 Oct 2026 (1 day ago)

Region UK

Source Arbeitnow

Powering Great Work

We started as the place to find a trusted trade. Now, as we shape the future of home improvement, we're building the tech to transform that landscape for everyone - better products, smarter data, AI where it actually helps - so trades can spend less time on admin and consumers can find someone they trust, first time. That's Powering Great Work, and it's why every team here exists:

Trades spend less time on admin and more on winning work and growing their business

Homeowners get a trusted trade, first time, every time

We get to build products that change homes and lives across the country

As Programme Manager (Trade) in Retention, you'll turn strategy into delivery that actually sticks. You won't manage the teams, but you'll shape how they work, what they work on, and whether the initiatives our Head of Operations is driving make it into everyday practice. You'll sit across the whole of Trade Lifecycle, working with Finance, Product, Engineering, Sales and CRM so the right things get built, rolled out and embedded, not just kicked off.

The job, unfiltered:

Own the delivery of Trade Lifecycle's most critical initiatives end to end, from scoping and planning through to execution and review.

Lead tooling and systems changes across Retention, Credit Control and Trade Support: define requirements, manage timelines and make sure the teams can use the new systems well.

Spot where processes are inconsistent, undocumented or breaking under scale, and fix them.

Run the change management side: stakeholder communication, rollout sequencing, training and adoption tracking, so new ideas don't fade after launch.

Be the senior point of coordination between Trade Lifecycle and Finance, Product, Engineering, Sales and CRM.

Build and maintain the reporting that shows whether strategic initiatives are working, and own the KPI framework for transformation delivery.

The fit:

• Depth of experience in a programme, operations or strategy delivery role, ideally in a high-growth tech or marketplace business.
• A track record of delivering complex, cross-functional initiatives from design to measurable outcome. Not just managing the plan, but owning the result.
• Strong project management instincts: you hold several workstreams at once, spot dependencies before they become blockers and keep senior stakeholders informed without overwhelming them.
• Experience leading tooling or systems rollouts in an operational environment, and you understand the change management challenge as well as the technical one.
• Confidence with project management tools (Jira, Asana, Monday or similar) and reporting tools (Tableau, Looker, or advanced Sheets/Excel).

(Don't self-select out because you don't tick every box. We'd rather meet you.)

What you get

• Competitive salary, annual bonus & equity scheme
• Health, wellbeing and learning support
• Birthday/special day leave, buy & sell holiday scheme
• 1 week's paid charity leave, and more

How this goes

• Screening call with one of our Talent Acquisition Partners
• First stage: interview with Head of Operations
• Second stage interview with our Operations Manager
• Final stage: panel interview including case study

About us

We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.

We’re growing fast, with big plans to become the go‑to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.