Trade Support Associate

checkatrade; Portsmouth; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual bonus

Equity scheme

Health, wellbeing and learning support

Gym membership

Smart Tech Scheme

Cycle Scheme

Birthday leave

Holiday buy & sell

Charity leave

Job summary

Checkatrade in the United Kingdom is seeking a customer service professional to assist tradespeople and homeowners via calls and emails, guiding members through tools and upgrades to help them win work and grow their business. The role is Portsmouth-based, offering a competitive salary and benefits.

You will answer with care, escalate when needed, and share feedback to improve support, while maintaining fair, calm and efficient service in a fast-paced environment.

Qualifications

• Customer service experience, ideally in a membership or B2B environment.
• Clear, calm and compassionate communication, even in tough conversations.
• A logical, problem-solving mindset; work through issues methodically and fairly.
• Confidence working at pace and adapting when things change.
• Comfort with tech: Salesforce Service Cloud, GSuite and AI-powered tools.

Responsibilities

• Help tradespeople get more from Checkatrade by answering their calls and emails with care and confidence.
• Spot where you can add value, and guide members towards the tools, features or upgrades that support their goals.
• Solve the tricky ones: listen closely, think it through and use sound judgement to put things right.
• Escalate the right cases to the right teams, and work with them to get things sorted quickly.
• Share what you hear from members, so we can improve how we support them, cut repeat contact and build trust.

Skills

Customer service

Clear communication

Problem solving

Pace & adaptability

Tech readiness

Tools

Salesforce Service Cloud

GSuite

AI-powered tools

Job description

Powering Great WorkWe started as the place to find a trusted trade. Now, as we shape the future of home improvement, we're building the tech to transform that landscape for everyone - better products, smarter data, AI where it actually helps - so trades can spend less time on admin and consumers can find someone they trust, first time. That's Powering Great Work, and it's why every team here exists:

The Values

• Trades spend less time on admin and more on winning work and growing their business
• Homeowners get a trusted trade, first time, every time
• We get to build products that change homes and lives across the country

The job, unfiltered:

• Help tradespeople get more from Checkatrade by answering their calls and emails with care and confidence.
• Spot where you can add value, and guide members towards the tools, features or upgrades that support their goals.
• Solve the tricky ones: listen closely, think it through and use sound judgement to put things right.
• Escalate the right cases to the right teams, and work with them to get things sorted quickly.
• Share what you hear from members, so we can improve how we support them, cut repeat contact and build trust.

The fit:

• Customer service experience, ideally in a membership or B2B environment.
• Clear, calm and compassionate communication, even in tough conversations.
• A logical, problem-solving mindset. You work through issues methodically and keep things fair.
• Confidence working at pace and adapting when things change.
• Comfort with tech: systems like Salesforce Service Cloud, GSuite and AI-powered tools.

(Don\'t self-select out because you don\'t tick every box. We\'d rather meet you.)

What you get

• Competitive salary, annual bonus & equity scheme
• Health, wellbeing and learning support
• Gym membership, Smart Tech Scheme, Cycle Scheme
• Birthday/special day leave, buy & sell holiday scheme
• 1 week\'s paid charity leave, and more

How this goes

• Screening call with one of our Talent Acquisition Partners
• First stage interview with our Associate Managers
• Not this one? Stay close anyway. Join the Talent Community and we\'ll ping you the second something better fits.

About us

We\'re Checkatrade - the UK\'s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.We\'re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you\'ll fit right in.