Product Manager, Fraud and Consumer Safety

NALA; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming financial transactions across Africa and Asia. As part of the Fraud and Consumer Safety team, you'll play a crucial role in building innovative tools for fraud prevention and detection. This position offers the chance to lead product initiatives, collaborate with diverse teams, and engage directly with customers to enhance their experience. With a strong emphasis on user-centered design and a commitment to customer-first values, this role is perfect for those looking to make a significant impact in the fintech space. Enjoy a supportive work environment with generous benefits including enhanced parental leave, a learning budget, and flexible workspaces worldwide.

Benefits

27 Days Off Plus UK Bank Holidays

Birthday Leave

Enhanced Parental Leave

Global Workspace Access

Learning Budget

Themed Snacks and Friday Lunch

Monthly Socials

Free Coffee

Qualifications

• 5+ years of experience in product management at a fintech or payments company.
• Strong technical background with experience in SQL and software engineering.

Responsibilities

• Drive product lifecycle processes and collaborate with cross-functional teams.
• Develop product positioning and go-to-market strategies for new markets.

Skills

Product Management

SQL

User-Centered Design

Technical Background

Empathy for Customers

Education

Bachelor's Degree

Tools

APIs

Product Discovery Methodologies

Job description

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Our mission

At NALA, we're building payments for the Next Billion. This means transforming how money moves into Africa, Asia and beyond. By building cutting-edge payment solutions, we're simplifying financial transactions for individuals and businesses alike-helping them thrive in a global economy.

We're driven by innovation, community, and the belief that everyone deserves access to reliable, efficient, and affordable financial services. If you're passionate about creating meaningful change and shaping the future of fintech in Africa and Asia, join us and be part of a team that's revolutionising financial empowerment on a global scale.
Your Mission

Our Fraud and consumer safety team, protects NALA and its customers from fraud and general abuse. This will include building new tools for fraud prevention, detection, and mitigation. If you enjoy building features to protect our customers and our company against attacks and scams, then this is the one for you.
Your Responsibilities in this Role

• Bring a sense of urgency to your work and inspire the team to unite under your leadership to deliver an incredible product.
• Take ownership of the consumer product to drive the product and business-planning process across cross-functional teams of the company.
• Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
• Develop product positioning and messaging that differentiates NALA and its features across primary market segments.
• Collaborate with design, engineering, research, legal and compliance teams to refine your plan and execute it effectively.
• You'll be speaking to customers on a near-daily basis to understand their needs and ultimately stick to our ethos of "customer first, always".
• Develop an understanding of our users at a deep level and gauge customer needs to propose prospective solutions.
• Define initial product proposition and go-to-market strategies for new expansion markets.
• Meeting with the C-suite to discuss financial data and ways to improve business operations.

Must-have requirements

• Strong technical background due to the strong technical nature of the products being built.
• Proven experience shipping a breadth of high-quality consumer product features at a Fintech or Payments company.
• You have 5+ years of product management experience shipping world-class products at fast-growing companies and have had demonstrable engagement with Design, Engineering and Leadership teams.
• You are fluent in SQL and have strong software engineering experience to interrogate product data yourself and make good decisions. We understand that perfect data is not available, but knowing what pragmatic assumptions can be made to drive reasonable decisions is very important.
• You have enough engineering context to know a bad MVP from a good one and have experience with product discovery methodologies.
• Strong empathy for customers and an unwillingness to compromise on user-centered design.
• Experience in working with third parties, whether it's evaluating APIs and capabilities, mapping out integration plans or evaluating different technology options.

Nice to have requirements

• Understand equally the customers' needs from a UK, African and Asian perspective

→ Interview Process

If successful you will be selected for our interview process which has 4 stages:

• [30mins] Interview with the Talent Team
• This is our initial touchpoint. We're keen to understand your motivations and experiences better. As a tip, reflecting on why you applied for this role and being familiar with your application responses will be beneficial.
• [45 mins] Product Sense
• You'll meet with Nico, CTO and Co-Founder here at NALA
• Our take home Task
• We will send you a specific task to the product team you're interviewing for
• [1 hour] Task Review Interview
• You'll meet with Benji, CEO & Co-Founder & Nico, CTO & Co-Founder. We will ask you to present your task back to the team. They will have some questions prepared and will deep dive into some areas of the task with you
• [30 mins] Customer Empathy
• You'll meet with Benji, CEO with a specific session focused on customers, as per one of our values #CustomersFirstAlways
• References
• We conduct reference checks as standard for all of our hires at NALA
• Decision
• We'll aim to come back with a timely decision and feedback on your overall interview process.

Benefits

• 27 Days Off Plus UK Bank Holidays: Take the time to decompress. Working at a startup is hard!
• Birthday Leave: Celebrate your special day with a bonus day off to take off that month.
• Enhanced Parental Leave - We offer 16 weeks of full pay for the primary caregiver and 4 weeks for the secondary caregiver (After a 6-month probationary period).
• Global Workspace: Get access to WeWork locations worldwide.
• Learning Budget: Fuel your growth with $1000 annually for learning and development.
• Sarabi: Themed snacks and Friday lunch focused on building great working relationships with the team.
• Monthly Socials: Join fun social events every month for great times.
• Free Coffee: Enjoy barista-style coffee at your fingertips.