Product Manager - eCommerce User Journey

JD.COM; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading global e-commerce company is seeking a Product Manager to enhance the user journey on mobile and web apps in European markets. This role involves optimizing customer experiences and collaborating with cross-functional teams to drive business growth. A competitive salary and benefits are offered for candidates with strong product management experience, especially in eCommerce.

Benefits

Competitive salary and benefits package

Health insurance

Retirement plans

Performance bonuses

Qualifications

• 5+ years of experience in product management (mobile and web apps) in eCommerce.
• Strong analytical and communication skills.
• Experience defining customer journeys and enhancing user experiences.

Responsibilities

• Identify opportunities within the eCommerce user journey.
• Manage product roadmaps and integrate customer insights.
• Work with cross-functional teams to implement app product strategies.

Skills

Analytical skills

Communication skills

Education

Bachelor’s degree in Computer Science, Business Administration, or related field

Job description

Join to apply for the Product Manager - eCommerce User Journey role at JD.COM

Join to apply for the Product Manager - eCommerce User Journey role at JD.COM

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JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, the company has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Know more about us: https://corporate.jd.com/

Position Summary:

JD.com is seeking a product manager that can define and lead the user journey experience on our eCommerce mobile apps and web apps in European countries such as the UK, France, Germany, and the Netherlands. In this role, you will enhance and optimise the customer journey, address pain points in the customer experience, and transform complex data into actionable insights that fuel business growth. You will work closely with engineering, data science, marketing, commercial, and operations teams to deliver user-centric solutions in a dynamic, international environment.

Key Responsibilities:

• Identify and enhance opportunities within the mobile apps user journey, including features like new customer acquisitions, search, recommendations, promotions, product details, guided shopping, payment options and customer reviews.
• Define customer lifecycle and segments, establish performance metrics, and create a structured approach to product performance.
• Manage product roadmaps and launch milestones, integrating customer insights, industry trends, and data analytics to optimise user experience.
• Work with cross-functional teams to shape and implement app product strategies based on user needs and business plans that extend to our global markets.
• Empower Business initiatives and facilitate decision making from both a user-centric perspective and machine learning capability.

Minimum Qualifications:

• Recent 5+ years of experience in product management (mobile apps and web apps) in creating / mapping customer user journey experience from end to end in the e-commerce industry for European countries.
• Bachelor’s degree in Computer Science, Business Administration, Product Management, Finance, Engineering, or a related field.
• Strong analytical and communication skills to effectively collaborate across various teams and leverage data for decision-making.

Preferred Qualifications:

• Proven track record of large user base apps (e.g. managing app products with over 1 million daily active users).
• Experience working across different regions and diverse cultures is advantageous.
• Bilingual level language proficiency in English and at least one of the following, Dutch, German or French.

What We Offer:

• A dynamic and challenging work environment in a leading global e-commerce company.
• The opportunity to work with a diverse international team and to make a significant impact on JD.com's global presence.
• Competitive salary and benefits package, including health insurance, retirement plans, and performance bonuses.

JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management

• Industries

  Software Development

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