Product Manager - Customer Data

Sainsbury's Supermarkets Ltd; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Product Manager to drive data product development in an agile environment. You'll lead a team, collaborate with stakeholders, and enhance customer experiences through innovative data solutions. Join a culture of curiosity and proactive collaboration.

Benefits

Colleague discount

Pensions scheme

Life cover

Performance-related bonus

Annual holiday allowance

Cycle to work scheme

Employee assistance programme

Qualifications

• Experience in managing or understanding data products is useful but not essential.

Responsibilities

• Lead an agile data engineering team to develop core data products.
• Collaborate with various stakeholders to enhance customer experience.
• Manage product value and prioritize improvements.

Skills

Communication

Agile Delivery

Collaboration

Leadership

Proactivity

Job description

Salary: Competitive Plus Benefits
Location: Holborn Store Support Centre, London, EC1N 2HT
Contract type: Permanent
Business area: Sainsbury's Tech
Closing date: 22 May 2025
Requisition ID: 305409

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you’ll realise that ours is a modern software engineering environment because it has to be. We’ve made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech.

An exciting Product Manager opportunity to work closely with a variety of teams to advance several core strategic initiatives by building data products that improve our customer understanding, enhance our customer experience, increase the effectiveness of our Marketing campaigns and enable data monetisation.

Sainsbury's is embarking on an exciting journey of technological investment and innovation. With significant funding, we are enhancing our capabilities to lead in data, analytics, and personalisation. Our focus is on delivering high-quality data solutions that empower our customers and end users to make informed decisions and to achieve our business objectives. We are proud to boast one of the most compelling data sets in the country, leveraging insights to build scalable, high-performing products that enhance customer experiences. In our inclusive and agile environment, you will have the opportunity to be curious, experiment, and tackle real-world challenges with your colleagues, witnessing the impact of your work on hundreds of colleagues and millions of customers across the UK.

More about the role

You will lead an agile data engineering team, in partnership with an Engineering Manager, to drive the development of core data products that are pivotal to our CRM and personalisation capabilities and therefore our customer experience across all our brands. You’ll be accountable for the roadmap, working in support of the Group Product Manager to ensure all activity is prioritised in line with our business strategy and agreed Customer Interaction Data goals and metrics. You'll work with both commercial and technical stakeholders to share and deliver on our vision; working closely with a range of teams so that we can communicate with millions of customers every week when and where it makes sense for them and continually improve our customers’ experience.

You’ll work in close collaboration with a variety of engineering teams and other Product teams, architects, analysts, data scientists, senior stakeholders and third-party partners. You will confidently manage priorities; you’ll have a strong grasp of the big picture, working to understand dependencies, arbitrating conflicting priorities and influencing across teams to drive value while fostering a community spirit and culture of proactive feedback within Sainsbury's. You will continually review product value, identifying opportunities for improvement and cost reductionand use this insight to inform prioritisation. You’ll support the communication and resolution of live product incidents and effectively prioritise, coordinate and communicate the resolution of production issues.

More about you

• You’re a people person. You’ll lead an engineering team and collaborate with a huge variety of stakeholders.
• You’re a great communicator. You can land messages clearly with stakeholders, generating energy and driving consensus even when we’re having to make tough decisions and can articulate a compelling vision and goals for your product.
• You’re a Product enthusiast. You’re dedicated to value balancing the customer and the tech; you have an enthusiasm for delivering change through people and technology, you appreciate how to prioritise and deliver on outcomes, and you understand agile delivery and engineering practices. You want to get stuck into our product community and continuously develop – to start or to develop your Product career.
• You’re a curious person. You are technically curious; you keep your finger on the pulse of what’s going on in the industry and are aware of key trends influencing sustainability and your team’s group of products.
• You’re proactive and pragmatic. You are a self-starter, able to push ahead and bring people with you, building productive relationships internally and externally. You seek opportunities to provide input and support across the team and beyond core areas of focus - a role model for effective collaboration. You are comfortable dealing with ambiguous situations and helping drive toward clarity and you understand how data can be used to influence decisions.
• Additionally, any experience in managing or understanding of data products would be useful but is not essential.

We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new-whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:

Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.

Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.

Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).