Product Lead: Customer Data & Platforms (AI)

LHV Bank; Greater London, Leeds, Manchester; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Vitality Health Plan

Life Assurance – 4 x salary

Income protection – 75%

28 days holiday + 3 days & options to

Job summary

LHV Bank is seeking a Product Lead for Customer Data and Platforms to drive strategy and delivery across CRM, data, and customer operations, including AI-supported services. You will own the domain roadmap, define data requirements, and collaborate with Engineering, Data and business owners to deliver scalable platforms.

In this hands-on leadership role at a growing UK bank, you will mentor the PM and BA, ensure regulatory alignment, and balance customer needs with risk and business value.

Qualifications

• Experience owning a product area and roadmap, applying discovery, prioritisation and outcome measurement to deliver improvements.
• Experience leading and developing people through delegation, coaching and clear accountability.
• Ownership of a CRM or customer operations platform in a regulated environment.
• Strong understanding of customer data models, quality, integrations and change control.

Responsibilities

• Own and deliver the domain strategy and roadmap, balancing customer needs, business value, regulatory requirements, risk and capacity.
• Own the customer data model, requirements and quality standards with Engineering and Data teams.
• Establish ownership, intake, prioritisation, processes and controls across the domain and manage risks.
• Embed data protection and regulatory requirements into product design and delivery.
• Lead AI-supported customer service adoption with clearly defined use cases and escalation paths.
• Guide platform investment and lifecycle decisions based on cost, risk and value.
• Define and monitor data quality, platform adoption, and customer outcomes metrics.
• Build alignment across business lines, technical teams and stakeholders on priorities and dependencies.
• Lead and develop PM and BA, setting expectations and delegating delivery.

Skills

CRM ownership

Data governance

AI in CX

Stakeholder alignment

Roadmap planning

Job description

LHV Bank is seeking a Product Lead for Customer Data and Platforms to drive strategy and delivery across CRM, data, and customer operations, including AI-supported services. You will own the domain roadmap, define data requirements, and collaborate with Engineering, Data and business owners to deliver scalable platforms.

In this hands-on leadership role at a growing UK bank, you will mentor the PM and BA, ensure regulatory alignment, and balance customer needs with risk and business value.