Product Lead: AI-Powered Customer Data & Platforms

lhvuk; Greater London; Sur place; GBP 110 000 - 150 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Learning and progression

Résumé du poste

LHV Bank Limited in London is seeking a hands-on leader to drive the strategy and delivery of the bank's customer data, CRM and customer operations platforms, including AI-supported customer service. You will own the domain roadmap, work with Engineering, Data and business owners on design and delivery, and mentor the PM and BA to ensure scalable, well-governed solutions.

This is a hands-on leadership role in a regulated financial services environment requiring collaboration with Compliance,

Qualifications

• Experience owning a product area and roadmap with discovery and outcome measurement.
• Experience leading and developing people through delegation and coaching.
• Ownership of a CRM or customer operations platform in a regulated environment.
• Strong understanding of customer data models, quality, integrations and change control.

Responsabilités

• Own and deliver the domain strategy and roadmap across customer data, CRM and operations.
• Lead and develop PM and BA, delegating prioritisation and delivery support.
• Collaborate with Engineering, Data, Compliance, Risk and Customer Operations.
• Embed data protection, financial crime and Consumer Duty requirements into design and delivery.

Connaissances

Product ownership

Leadership

CRM systems

Data quality

Regulatory awareness

Stakeholder management

AI-enabled service

Outils

Salesforce

Description du poste

LHV Bank Limited in London is seeking a hands-on leader to drive the strategy and delivery of the bank's customer data, CRM and customer operations platforms, including AI-supported customer service. You will own the domain roadmap, work with Engineering, Data and business owners on design and delivery, and mentor the PM and BA to ensure scalable, well-governed solutions.

This is a hands-on leadership role in a regulated financial services environment requiring collaboration with Compliance,