Product Introduction Engineer

TN United Kingdom; Scunthorpe; On-site; GBP 35,000 - 55,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Product Introduction Engineer, der eine Schlüsselrolle bei der Einführung neuer Softwaremodule spielt. In dieser spannenden Position arbeiten Sie eng mit Produktmanagern und Softwareentwicklern zusammen, um sicherzustellen, dass die Produkte reibungslos in die Projektteams integriert werden. Ihre Aufgaben umfassen die technische Planung, das Management von Dokumentationen und die Kommunikation zwischen den Standorten. Wenn Sie eine Leidenschaft für technische Lösungen und eine proaktive Herangehensweise an Problemlösungen haben, ist dies die perfekte Gelegenheit für Sie, in einem dynamischen Umfeld zu arbeiten.

Qualifications

• Erfahrung in der Bereitstellung technischer Lösungen für Unternehmenskunden.
• Verständnis des Softwareentwicklungszyklus und der Hardwareintegration.

Responsibilities

• Verantwortlich für die Implementierung neuer Softwaremodule.
• Koordination zwischen den Standorten für einen nahtlosen Produktübergang.

Skills

Kommunikationsfähigkeiten

Analytische Fähigkeiten

Problemlösungsfähigkeiten

Organisationsfähigkeiten

Detailorientierung

Education

Technische Ausbildung in Softwareumgebungen

Erfahrung in der Bereitstellung technischer Lösungen

Tools

Microsoft Windows

IP-Netzwerke

VMs

Firewalls

Cloud-Technologien

Job description

Job Description

As a Product Introduction Engineer, you will work within a team of Product Managers, Software Developers, and Quality Assurance professionals. Your role is pivotal in bridging the gap between product development and project implementation, ensuring seamless communication and coordination between our Sheffield and Scunthorpe sites. The goal is to facilitate the smooth delivery of Synectics’ software, features, modules, and products into project teams.

This role involves technical planning, meticulous documentation management, tracking new client systems from inception to deployment, and fostering robust communication channels to guarantee the delivery of stable and scalable systems tailored to our clients' needs. The ideal candidate will possess excellent organizational skills, a keen eye for detail, and a proactive approach to problem-solving, ensuring our product introductions meet high standards of quality and efficiency.

Duties and Responsibilities

1. Responsible for the initial implementation of new software modules.
2. Foster effective communication and collaboration between the Sheffield Technology Centre (STC) and the Scunthorpe Operations Centre (SOC) to ensure transparency and seamless product handover, resulting in efficient and quality service to customers.
3. Maintain working relationships across product and project teams for seamless planning, communication, and integration.
4. Understand customer business, technical, and operational requirements and align them with Synectics’ solutions.
5. Understand the configuration of Synergy systems to meet customer specifications.
6. Develop and maintain knowledge of Synectics solutions, becoming a subject matter expert.
7. Coordinate across departments to ensure timely project delivery.
8. Track progress of new client systems from sales through deployment.
9. Create detailed documentation and checklists for system delivery.
10. Collaborate with teams to tailor documentation for each client, reflecting their system architecture.
11. Produce technical handover documentation for stakeholders.
12. Organize all documentation for easy access and future reference.

Key Skills and Requirements

• Excellent communication skills (written, verbal, listening).
• Strong analytical and problem-solving skills; proactive and curious.
• Sense of ownership and eagerness to learn and adapt.
• Well organized with prioritization skills.
• Self-motivated and driven.
• Attentive to detail for accuracy and completeness.
• Committed to providing exceptional client service.

Qualifications and Experience

• Experience providing technical solutions for enterprise clients.
• Experience delivering IP network-based projects.
• Understanding of software development lifecycle, QA, and hardware integration.
• Technical training in software environments.
• Familiarity with Microsoft Windows, IP networking, Windows Domains, VMs, system backups, firewalls, and security.
• Beneficial: Experience with video storage, digital video, data management, and Cloud technologies.

Eligibility

Applicants must verify their eligibility to work in the UK before employment begins, in accordance with UK legislation.

Equality and Diversity

Synectics is committed to equal opportunities and promotes diversity in employment policies, ensuring fair treatment regardless of age, disability, gender, race, religion, or sexual orientation.