Product Implementation Associate

Harvey Nash; Camden Town; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Harvey Nash in London is seeking a Product Implementation Associate to bridge sales, product and engineering through onboarding and go-live. You will own onboarding, implementation and post-launch support for a growing B2B software platform.

As part of the role, you’ll configure the platform, guide data migration, deliver user training, and act as the primary contact for assigned customers, with a focus on retention and expansion in a fast-paced, regulated environment.

Qualifications

• Experience in Implementation, Customer Success, Solutions, or similar roles.
• 3+ years in a customer-facing role within a software environment.
• Strong communication, organisation, and problem-solving skills.
• Comfortable working in a fast-paced, scaling business.
• Experience with configurable or workflow-based software.
• Exposure to regulated industries.

Responsibilities

• Support pre-sales discovery and solution design alongside Sales
• Lead customer onboarding and implementation from contract to go-live
• Configure the platform to meet customer needs and guide data migration
• Deliver training and support early adoption
• Act as primary point of contact for assigned customers
• Identify opportunities for retention, upsell, and expansion
• Feed customer insights back into Product and Engineering

Skills

Implementation experience

Customer success

Software industry

Job description

Location: Camden, London (Hybrid - 3 days per week in-office)

Harvey Nash is working with a growing B2B software company to find a Product Implementation Associate to join their team in London. You will be bridging the gap between sales and engineering.

Our client builds a modern platform that helps global organisations manage complex product, supplier, and regulatory data. Operating in highly regulated, fast-moving environments, they are scaling quickly and investing heavily in their customer implementation and success function.

The Role

As a Product Implementation Associate, you’ll work closely with customers, Sales, Product, and Engineering to take clients from signed contract through to a successful platform launch—and beyond.

You’ll own onboarding and implementation, act as a trusted customer partner, and help shape scalable processes as the company grows.

Key Responsibilities

• Support pre-sales discovery and solution design alongside Sales
• Lead customer onboarding and implementation from contract to go-live
• Configure the platform to meet customer needs and guide data migration
• Deliver training and support early adoption
• Act as primary point of contact for assigned customers
• Identify opportunities for retention, upsell, and expansion
• Feed customer insights back into Product and Engineering

What We’re Looking For

• Experience in Implementation, Customer Success, Solutions, or similar roles
• ~3+ years in a customer-facing role within a software environment
• Strong communication, organisation, and problem-solving skills
• Comfortable working in a fast-paced, scaling business
• Experience with configurable or workflow-based software
• Exposure to regulated industries

Why Join?

• Hybrid working: 3 days per week in the Camden office
• High ownership and visible impact
• Opportunity to shape customer implementation as the company scales
• All employees receive share options after passing probation, so you share in the company’s success
• If revenue targets are hit every 6 months, the whole company goes on a trip (previously Lisbon and Bansko)
• Office-based in Camden on Monday, Tuesday and Thursday, with remote working on Wednesday and Friday.
• Core hours are 9am-6pm, with flexibility on start and finish times where needed.