Hybrid Camden: Product Implementation Associate with Share Options

Harvey Nash; Camden Town; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Harvey Nash in London is seeking a Product Implementation Associate to bridge sales, product and engineering through onboarding and go-live. You will own onboarding, implementation and post-launch support for a growing B2B software platform.

As part of the role, you’ll configure the platform, guide data migration, deliver user training, and act as the primary contact for assigned customers, with a focus on retention and expansion in a fast-paced, regulated environment.

Qualifications

• Experience in Implementation, Customer Success, Solutions, or similar roles.
• 3+ years in a customer-facing role within a software environment.
• Strong communication, organisation, and problem-solving skills.
• Comfortable working in a fast-paced, scaling business.
• Experience with configurable or workflow-based software.
• Exposure to regulated industries.

Responsibilities

• Support pre-sales discovery and solution design alongside Sales
• Lead customer onboarding and implementation from contract to go-live
• Configure the platform to meet customer needs and guide data migration
• Deliver training and support early adoption
• Act as primary point of contact for assigned customers
• Identify opportunities for retention, upsell, and expansion
• Feed customer insights back into Product and Engineering

Skills

Implementation experience

Customer success

Software industry

Job description

Harvey Nash in London is seeking a Product Implementation Associate to bridge sales, product and engineering through onboarding and go-live. You will own onboarding, implementation and post-launch support for a growing B2B software platform.

As part of the role, you’ll configure the platform, guide data migration, deliver user training, and act as the primary contact for assigned customers, with a focus on retention and expansion in a fast-paced, regulated environment.