Product Growth Manager

Trip.com; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a leading global travel service provider as a Product Manager focused on enhancing user experience for European markets. In this dynamic role, you'll leverage data and insights to optimize product solutions, ensuring they resonate with local preferences. Collaborate cross-functionally to drive strategy and improve conversion rates on one of the largest online travel platforms. With a commitment to excellence and a passion for user-centric design, you'll play a crucial part in delivering exceptional travel experiences. This is an exciting opportunity to make a significant impact in a rapidly growing company that values innovation and inclusivity.

Benefits

Flexible work arrangements

Learning opportunities

Company-sponsored events

Internal transfer opportunities

Global job rotation programs

Qualifications

• 5+ years in product management or product operations.
• Proficiency in user research and data analysis.

Responsibilities

• Enhance user experience by identifying pain points.
• Drive strategy to streamline booking flows and enhance conversion rates.

Skills

User Experience (UX)

Project Management

Data Analysis

Communication

B2C Product Optimization

Education

Bachelor's Degree in a relevant field

Tools

Analytics Tools

User Research Methods

Job description

Regular London International Business Other Job ID:5347

Update 2024-12-20

Job Description

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

As part of the Product Growth / Product Performance team for Europe, reporting to the Head of Product Growth, your primary responsibility will be owning the UX and conversion funnel performance. Your work will focus on delivering best-in-class product solutions tailored to the needs of European markets, ensuring seamless and impactful user experiences.

In this Role, you’ll get to:

1. Enhance User Experience: Build and optimize the EU user experience for one of the largest online travel platforms by identifying pain points and implementing innovative solutions.
2. Champion Localization: Ensure products resonate with regional markets by integrating local user preferences and behaviors into the design process.
3. Leverage Data & Insights: Use advanced analytics, user research, and market trends to guide product decision-making and foster a data-driven culture.
4. Drive Strategy: Lead efforts to streamline booking flows, enhance conversion rates, and implement scalable solutions that align with business objectives.
5. Collaborate Cross-Functionally: Partner with internal teams, Trip HQ, and external stakeholders to deliver seamless and high-impact product offerings.
6. Understand Customers: Regularly interact with users to gather insights and translate them into actionable product improvements that anticipate customer needs.

What you'll Need to Succeed:

1. High Bar: A dedication to excellence in all aspects of product design, strategy, and execution.
2. Communication: Exceptional skills in presenting ideas and findings clearly and persuasively to diverse audiences.
3. Project Management: Adept at managing complex product launches and aligning cross-functional teams to achieve goals.
4. Passion for UX: A strong advocate for intuitive and delightful user experiences that exceed customer expectations.
5. User-Centric Mindset: Proficiency in user research methods, discovery processes and data analysis with a commitment to addressing customer pain points effectively.
6. B2C Focus: Expertise in optimizing conversion flows and customer journeys for consumer-facing products.
7. Proven Expertise: A proven track record of building high-quality products at scale, with at least 5+ years in product management or product operations, collaborating with cross-functional teams to deliver exceptional results.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrating your success by recognizing the progress you have made.

What’s more?

1. Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
2. Internal transfer is encouraged, and global job rotation programs enable you to pursue a global career path and make a global impact.
3. We provide learning opportunities to further your career in areas of leadership capability, soft skills, and professional expertise.
4. We encourage flexible work arrangements.
5. Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at https://careers.trip.com