Lead Product Manager

Personal Group; Milton Keynes; Hybrid; GBP 42,000 - 70,000; Full time

Benefits offered by this job

25 days holiday

Birthday leave

Private medical insurance

Travel insurance

Parental leave

OnlineGP

Company bonus

Benefits platform

Job summary

Personal Group is seeking a Lead Product Manager in Milton Keynes hybrid role to shape and drive the future of our Employee Benefits platform. You will own the product roadmap, build ROI cases, and deliver engaging customer experiences that drive growth.

You will report to the Head of Product and collaborate with Technology, Sales, Marketing and Finance to balance customer needs with business objectives. This high-impact role requires strong strategic thinking and stakeholder influence.

Qualifications

• Proven product management experience in digital platforms, SaaS, or customer-facing environments.
• Strong creativity and passion for delivering brilliant customer experiences.
• Solid commercial and financial acumen with ability to develop business cases.

Responsibilities

• Define and manage the end-to-end product roadmap and lifecycle.
• Build ROI business cases and prioritise opportunities to maximise value.
• Own product performance, monitor KPIs and customer feedback.
• Manage Hapi and white label products, assess growth and profitability.
• Lead customer research, competitor analysis and market sizing.

Skills

Product management

Creativity

Commercial acumen

Analytical skills

Agile experience

Stakeholder management

Leadership

Job description

Location: Milton Keynes Hybrid (2 days in the office)

Salary: up to £70,000 depending on experience

Contract Type: Permanent

Can you create amazing products and propositions that blow the minds of your customers?

Are you willing to get stuck in and make a difference in a growing (10% YOY) business targeting to double SAAS revenue?

Do you want to lead the market in partner/white label benefit products and outperform your peers with fantastic reward and recognition functionality?

We're looking for a dynamic Lead Product Manager to join our team and help shape and drive the future of our Employee Benefits platform

Reporting to the the Head of Product, you'll own the product roadmap, make things happen, develop ROI business cases, and build brilliant customer experiences that achieve commercial growth.

This is a high-impact role where you'll balance customer needs, business objectives, and market opportunities to deliver innovative digital products that drive engagement and measurable results.

What You'll Be Doing.

• Define and manage the end-to-end product roadmap and lifecycle.
• Build ROI business cases and prioritise product development opportunities to deliver the maximum value.
• Own product performance, monitoring KPIs, customer feedback.
• Manage the Hapi and white label products, assess growth and profitability opportunities.
• Lead customer research, competitor analysis, and market sizing activities.
• Act as the voice of the customer throughout the product lifecycle.
• Drive adoption, engagement, self-service, UX and UI experience enhancements.
• Collaborate with stakeholders across Technology, Sales, Marketing, Finance, Operations, and Customer Success.
• Present roadmap updates, insights, and recommendations to senior leadership.
• Build new and innovative feedback loops that connect with both the customer of our platform and the employers who use and manage it.

What We're Looking For

• Proven Product Management experience within a digital platform, SaaS, B2B2C, or customer-facing environment is a given, and a must forthis role.
• It’s not just your great skills as a product manager; we are looking for someone with creativity and a passion for brilliant customer experiences that are deeply rooted in understanding customer journeys and conversion rate optimisations.
• Everything we do is for a reason, strong commercial and financial acumen, including business case development. The numbers always must make sense inthis role.
• Any good product manager thrives on data and should have excellent analytical skills, what we are looking for is someone that rapidly turns that into actionable insight and gets it done.
• Experience owning and delivering product roadmaps in Agile environments, we are growing fast and as a result things change fast, so you adapting to change is something you thrive at.
• This is a pivotal role in our organisation and exceptional stakeholder management skills with experience influencing senior leaders and C-suite executive.
• Experience leading product teams or multidisciplinary squads.
• Experience within Employee Benefits, HR Tech, InsurTech, FinTech, or SaaS.
• Up to date with the latest trends in flexible benefits provision.

So, what's in it for you?

This is an exciting opportunity to play a key role in delivering the strategic ambitions of the organisation and the growth of a market-leading employee benefits proposition. You'll have the autonomy to shape what we do, influence senior stakeholders, and deliver products that make a genuine difference to both businesses and their employees.

• Minimum of 25 day holiday rising with service and option to purchase more
• Your Birthday as an extra day’s annual leave
• Private medical insurance and practical health plan
• Free travel insurance
• Enhance maternity and paternity leave
• OnlineGP
• Company Bonus
• Access to our employee benefits platform

Please visit our careers page - https://personalgroup.teamtailor.com/

Do you live our values?

Passion

We are passionate about what we do and bring energy and enthusiasm to our work every day. We are motivated, engaged, and excited to make a difference

Pace

We move with purpose, staying focused and efficient to get things done while maintaining high standards. We value action and smart decision-making to drive progress.

Professionalism

It's not just what we do, but how we do it. We approach every task with integrity, respect, and a commitment to delivering our best work. We are team players on everyone’s team not just our own.

Diversity, Inclusion & Flexibility

Personal Group is proud to be an inclusive employer and welcomes applications from people of all backgrounds and experiences. We support flexible working where possible, with core hours typically between 10:00-16:00 and remaining hours worked to suit individual needs.

We are committed to making adjustments and providing accommodations throughout the recruitment process and employment, ensuring those with caring responsibilities, disabilities, or health conditions are fully supported. If you require any adjustments, please contact our Recruitment Team, we're here to help.

About us

At Personal Group, we are a leading UK provider of employee benefits and health insurance. Since the 1980s, we have been on a mission to revolutionise insurance and employee benefits, and while our business has evolved over the past four decades, our commitment to supporting people and businesses has remained constant.

Today, we are focused on improving employee health, wellbeing and engagement, working towards our vision of being "the champion of affordable benefits, keeping businesses and their employees happy, healthy and protected." Our culture is shaped by our core values of Pace, Passion and Professionalism, which guide how we work together, support our customers and deliverwhen it matters most.