Product Executive

SAGA PLC; Sandgate; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Pension matched up to 10%

Annual bonus up to 5%

Life assurance 4x salary

Wellbeing programme

Colleague discounts on cruises andhols

Job summary

Saga plc is seeking a commercially minded Product Executive to support our Travel team, helping develop holidays and experiences for customers. You will assist with contracts, supplier contacts, and product costing, coordinating with Product Operations to keep campaigns on track.

Fluency in Spanish is essential, and you will work from our Folkestone office at least three days a week, collaborating across departments to deliver high-quality tours and exceptional guest experiences.

Qualifications

• Creating, reviewing, and managing supplier contracts.
• Commercial awareness and rate analysis.
• Strong administration skills in a fast-paced environment.
• High attention to detail and numeracy skills.
• Strong written communication and presentation abilities.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• Data accuracy and reporting.

Responsibilities

• Creating all contracts, including Terms and Conditions, annexes, and variations.
• Ensuring all contracts are signed, logged, and managed to agreed timelines.
• Creating and updating Trip Planners (product costing briefs).
• Conducting year-on-year rate comparisons and commercial analysis.
• Raising and maintaining date grids accurately.
• Supporting Product Managers in securing allocations with suppliers.
• Assisting Product Managers in negotiating supplier rates.
• Planning and booking familiarisation (FAM) and educational trips.
• Populating and maintaining internal system fields.
• Building and maintaining collaborative relationships with Product Operations.
• Escalation point for quality issues with a customer-first mindset.
• Setting up new tour content and approving as required.
• Escalation point for supplier overbookings and stop-sale requests.
• Liaising with Health & Safety to ensure supplier compliance.
• Representing the company at trade shows and overseas educational trips.
• Taking ownership of assigned products and supplier relationships.

Skills

Supplier contracts

Commercial awareness

Administration

Numeracy

Communication

Microsoft Office

Data accuracy

Supplier relationship mgmt

Timelines

Reporting

Tools

Microsoft Office

Job description

Are you passionate about travel, love bringing ideas to life, and enjoy making sure every detail is just right? At Saga, we're looking for a commercially minded and organised Product Executive to join our Travel team, supporting the development and delivery of exceptional holidays and unforgettable experiences for our customers. This is a fantastic opportunity to build your career in the travel industry, working alongside a passionate team committed to creating holidays our customers will love. You'll play a key role in supporting our Product Management team, helping turn destination knowledge and supplier partnerships into exciting travel products. From managing contracts and costing briefs to maintaining accurate commercial systems and coordinating with suppliers, you'll help ensure everything runs smoothly behind the scenes. Working closely with teams across the business, you'll contribute to new product development, quality control and operational improvements that make a real difference to the customer experience.

• Creating all contracts, including Terms and Conditions, annexes, and variations
• Ensuring all contracts are signed, logged, and managed to agreed timelines
• Creating and updating Trip Planners (product costing briefs) for Product Managers to review and sign off
• Conducting year-on-year rate comparisons and commercial analysis
• Raising and maintaining date grids accurately
• Supporting Product Managers in securing allocations with suppliers
• Assisting Product Managers in negotiating supplier rates
• Supporting the development of new tours and researching innovative ideas to excite customers
• Planning and booking familiarisation (FAM) and educational trips for colleagues and trade agents
• Populating and maintaining commercial fields within the internal system
• Building and maintaining strong collaborative working relationships with other departments, particularly Product Operations, to ensure smooth business operations
• Acting as the escalation point for quality issues and responding with a customer-first mindset
• Setting up new tour content within the internal system and approving where required
• Serving as the escalation point for supplier overbookings and stop-sale requests
• Liaising with the Health & Safety team to ensure new suppliers are fully assessed and compliant
• Representing the company at trade shows, corporate functions, and occasional overseas educational trips
• Taking ownership of assigned products and supplier relationships while acting as their internal champion across departments.
  We're looking for someone who is proactive, commercially curious and enjoys building strong relationships. Fluency in Spanish is essential, alongside a genuine enthusiasm for travel and a desire to create the best experiences for our guests.

This requires you to be working from our Folkestone office a minimum of 3 times a week. We have designated office space for colleagues in our Travel business, allowing us to collaborate and share success as a function.

As our Product Executive, you will have prior experience supporting product, contracting and operations teams within travel. You will be a confident communicator in Spanish, both verbal and written. Aswell as being able to demonstrate the following skills and attributes; You will also need to demonstrate the following skills and experience:

• Creating, reviewing, and managing supplier contracts
• Commercial awareness and rate analysis
• Strong administration skills in a fast-paced environment
• High attention to detail and numeracy skills
• Strong written communication and presentation abilities
• Proficient in Microsoft Office (Excel, PowerPoint, Word)
• Data accuracy and reporting
• Skilled in supplier relationship management
• Deadline and timeline management
• Clear reporting and follow-up

Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We're the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.

Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. We're committed to making sure that colleagues can be their best, be themselves and make a difference - more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we've built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE:

• 25 days holiday + bank holidays
• Option to purchase additional leave - 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus - Up to 5%
• Life assurance policy on joining us, 4 x salary
• Wellbeing programme
• Colleague discounts including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform