Product Executive

SAGA PLC; Folkestone; Sur place; GBP 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

25 days holiday + bank holidays

Pension scheme matched up to 10%

Company performance related annual–bon

Life assurance 4 x salary

Saga Academy access

Colleague discounts on cruises and hol

Wellbeing programme

Résumé du poste

Saga PLC in Folkestone is seeking a commercially minded Product Executive to support the Travel team in developing and delivering remarkable holidays and customer experiences. You will work closely with Product Managers, handling contracts, costing briefs and supplier collaboration to keep products moving smoothly.

You will be responsible for admin-heavy tasks, contract management, and assisting with market analyses. Office presence is required in Folkestone several days weekly.

Qualifications

• Experience supporting product, contracting and operations within travel.
• Strong administration skills in a fast-paced environment.
• Excellent communication and presentation abilities, with Spanish language proficiency.
• High attention to detail and numeracy, with data accuracy focus.
• Proven ability to manage supplier contracts and relationships.

Responsabilités

• Create, review and manage supplier contracts, including terms and annexes.
• Ensure contracts are signed, logged and managed to timelines.
• Create and update Trip Planners for product managers to review and sign off.
• Conduct year-on-year rate comparisons and commercial analysis.
• Raising and maintaining date grids with accuracy.
• Support product managers in securing allocations and negotiating rates with suppliers.
• Assist in developing new tours and researching ideas to excite customers.
• Plan familiarisation (FAM) trips and educational trips for colleagues.
• Populate and maintain commercial fields within internal systems.
• Collaborate with Product Operations and other departments to ensure smooth operations.
• Act as escalation point for quality issues with a customer-first mindset.
• Set up new tour content and approve where required.
• Liaise with Health & Safety to ensure suppliers are assessed and compliant.

Connaissances

Supplier contracts

Commercial awareness

Administration

Attention to detail

Written communication

Presentation skills

Microsoft Office

Data accuracy

Supplier relationship management

Deadline management

Reporting

Outils

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Description du poste

Are you passionate about travel, love bringing ideas to life, and enjoy making sure every detail is just right? At Saga, we're looking for a commercially minded and organised Product Executive to join our Travel team, supporting the development and delivery of exceptional holidays and unforgettable experiences for our customers. This is a fantastic opportunity to build your career in the travel industry, working alongside a passionate team committed to creating holidays our customers will love. You'll play a key role in supporting our Product Management team, helping turn destination knowledge and supplier partnerships into exciting travel products. From managing contracts and costing briefs to maintaining accurate commercial systems and coordinating with suppliers, you'll help ensure everything runs smoothly behind the scenes. Working closely with teams across the business, you'll contribute to new product development, quality control and operational improvements that make a real difference to the customer experience.

As our new Product Executive you will be responsible for providing administrative support for Product Managers. Other accountabilities will include:

Key responsibilities

• Creating all contracts, including Terms and Conditions, annexes, and variations
• Ensuring all contracts are signed, logged, and managed to agreed timelines
• Creating and updating Trip Planners (product costing briefs) for Product Managers to review and sign off
• Conducting year-on-year rate comparisons and commercial analysis
• Raising and maintaining date grids accurately
• Supporting Product Managers in securing allocations with suppliers
• Assisting Product Managers in negotiating supplier rates
• Supporting the development of new tours and researching innovative ideas to excite customers
• Planning and booking familiarisation (FAM) and educational trips for colleagues and trade agents
• Populating and maintaining commercial fields within the internal system
• Building and maintaining strong collaborative working relationships with other departments, particularly Product Operations, to ensure smooth business operations
• Acting as the escalation point for quality issues and responding with a customer-first mindset
• Setting up new tour content within the internal system and approving where required
• Serving as the escalation point for supplier overbookings and stop-sale requests
• Liaising with the Health & Safety team to ensure new suppliers are fully assessed and compliant
• Representing the company at trade shows, corporate functions, and occasional overseas educational trips
• Taking ownership of assigned products and supplier relationships while acting as their internal champion across departments.

Requirements

This requires you to be working from our Folkestone office a minimum of 3 times a week. We have designated office space for colleagues in our Travel business, allowing us to collaborate and share success as a function.

As our Product Executive, you will have prior experience supporting product, contracting and operations teams within travel. You will be a confident communicator in Spanish, both verbal and written. Aswell as being able to demonstrate the following skills and attributes; You will also need to demonstrate the following skills and experience:

• Creating, reviewing, and managing supplier contracts
• Commercial awareness and rate analysis
• Strong administration skills in a fast-paced environment
• High attention to detail and numeracy skills
• Strong written communication and presentation abilities
• Proficient in Microsoft Office (Excel, PowerPoint, Word)
• Data accuracy and reporting
• Skilled in supplier relationship management
• Deadline and timeline management
• Clear reporting and follow-up

Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We're the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.

Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. We're committed to making sure that colleagues can be their best, be themselves and make a difference - more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we've built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.

Benefits

• 25 days holiday + bank holidays
• Option to purchase additional leave - 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus - Up to 5%
• Life assurance policy on joining us, 4 x salary
• Wellbeing programme
• Colleague discounts including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform