Product Executive (Spanish Speaking)

Saga; Folkestone; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Pension matched up to 10%

Annual bonus up to 5%

Colleague discounts

Saga Academy access

Grandparents leave

Income protection

Job summary

Saga is seeking a commercially minded Product Executive in Folkestone on a hybrid basis. You will support the Product Management team with contracts, costing briefs and supplier relationships to deliver great holidays and experiences for customers.

The role emphasizes proactive administration, collaboration across departments, and building commercial insight while maintaining high operational standards.

Qualifications

• Experience supporting product, contracting and operations in travel.
• Fluent Spanish (written and spoken).
• Excellent administration and numeracy skills.
• Strong communication and stakeholder management.

Responsibilities

• Provide administrative support for Product Managers.
• Create and manage contracts, including T&Cs, annexes and variations.
• Create/update Trip Planners (cost briefs) for review and sign‑off.
• Conduct year‑on‑year rate comparisons and commercial analysis.
• Raising and maintaining date grids accurately.
• Support Product Managers in securing allocations with suppliers.
• Assist in negotiating supplier rates.
• Plan familiarisation trips and research new tour ideas.
• Populate and maintain commercial fields in internal systems.
• Build strong cross‑department relationships to ensure smooth operations.

Skills

Spanish fluency

Commercial awareness

Organisation

Microsoft Office

Tools

Microsoft Office

Job description

£25,600 - £28,000 per annum, dependent on experience
Folkestone Hybrid

Are you passionate about travel, love bringing ideas to life, and enjoy making sure every detail is just right? At Saga, we’re looking for a commercially minded and organised Product Executive to join our Travel team, supporting the development and delivery of exceptional holidays and unforgettable experiences for our customers. This is a fantastic opportunity to build your career in the travel industry, working alongside a passionate team committed to creating holidays our customers will love.

You’ll play a key role in supporting our Product Management team, helping turn destination knowledge and supplier partnerships into exciting travel products. From managing contracts and costing briefs to maintaining accurate commercial systems and coordinating with suppliers, you’ll help ensure everything runs smoothly behind the scenes. Working closely with teams across the business, you’ll contribute to new product development, quality control and operational improvements that make a real difference to the customer experience.

We’re looking for someone who is proactive, commercially curious and enjoys building strong relationships. You’ll bring excellent organisational skills, a keen eye for detail and the confidence to collaborate with a range of stakeholders. Fluency in Spanish is essential, alongside a genuine enthusiasm for travel and a desire to create the best experiences for our guests.

This requires you to be working from our Folkestone office a minimum of 3 times a week. We have designated office space for colleagues in our Travel business, allowing us to collaborate and share success as a function.

Package Description

At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE FOR THIS ROLE:

• 25 days holiday + bank holidays
• Option to purchase additional leave - 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus - Up to 5%
• Colleague discounts including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

Main Responsibilities

As our new Product Executive you will be responsible for providing administrative support for Product Managers.

Other accountabilities will include:

• Creating all contracts, including Terms and Conditions, annexes, and variations
• Ensuring all contracts are signed, logged, and managed to agreed timelines
• Creating and updating Trip Planners (product costing briefs) for Product Managers to review and sign off
• Conducting year-on-year rate comparisons and commercial analysis
• Raising and maintaining date grids accurately
• Supporting Product Managers in securing allocations with suppliers
• Assisting Product Managers in negotiating supplier rates
• Supporting the development of new tours and researching innovative ideas to excite customers
• Planning and booking familiarisation (FAM) and educational trips for colleagues and trade agents
• Populating and maintaining commercial fields within the internal system
• Building and maintaining strong collaborative working relationships with other departments, particularly Product Operations, to ensure smooth business operations
• Acting as the escalation point for quality issues and responding with a customer-first mindset
• Setting up new tour content within the internal system and approving where required
• Serving as the escalation point for supplier overbookings and stop-sale requests
• Liaising with the Health & Safety team to ensure new suppliers are fully assessed and compliant
• Representing the company at trade shows, corporate functions, and occasional overseas educational trips
• Taking ownership of assigned products and supplier relationships while acting as their internal champion across departments.

The Ideal Candidate

As our Product Executive, you will have prior experience supporting product, contracting and operations teams within travel.

You will be a confident communicator in Spanish, both verbal and written. Aswell as being able to demonstrate the following skills and attributes;

You will also need to demonstrate the following skills and experience:

• Creating, reviewing, and managing supplier contracts
• Commercial awareness and rate analysis
• Strong administration skills in a fast-paced environment
• High attention to detail and numeracy skills
• Strong written communication and presentation abilities
• Proficient in Microsoft Office (Excel, PowerPoint, Word)
• Data accuracy and reporting
• Skilled in supplier relationship management
• Deadline and timeline management
• Clear reporting and follow-up

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special

About The Company

Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products andour Saga Magazine.

Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose.

We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignityand respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.