Product Executive

JR United Kingdom; East Grinstead; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A prominent membership organization in the UK is seeking an Insurance Product Executive to enhance their member-focused insurance offerings. The ideal candidate will have a deep knowledge of insurance products, especially travel and health, and will work collaboratively across departments to ensure quality and compliance while supporting member needs.

Qualifications

• Strong understanding of insurance products, ideally travel or health insurance.
• Experience supporting regulated products preferred.
• Experience in product support or technical customer service.

Responsibilities

• Develop and oversee member-facing insurance products.
• Ensure products meet regulatory requirements and respond to member feedback.
• Support call center queries and assist with claims insight.

Skills

Analytical mindset

Excellent communication skills

Detail-oriented

Empathy-led approach

Tools

Google Workspace

Job description

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Location: Hybrid – 1 day per week in East Grinstead, ideally suited to candidates based in London, Kent or Sussex

Permanent, Full Time

Our client is a long-standing, purpose-led membership organisation supporting people with lifestyle and travel-related services. They are now looking to appoint an Insurance Product Executive to join their growing team.

Overview

This role sits within the Insurance & Financial Services function and focuses on the development, improvement, and oversight of a range of member-facing insurance products. From travel and health cover to caravanning and ferry insurance, you'll act as the internal expert—balancing technical accuracy with empathy for member needs.

Working across departments, you’ll ensure insurance products meet regulatory requirements, respond to real member feedback, and stand up well against competitors. You’ll also help support call centre queries (around 20% of your time), assist with claims insight, and keep documentation clear and compliant.

Minimum requirements:

• Strong understanding of insurance products—ideally travel, health or niche cover
• Experience supporting regulated products (FCA knowledge a plus)
• Analytical mindset with experience reviewing claims data, trends, and feedback
• Empathy-led, member-focused approach
• Excellent communication skills, both written and verbal
• Detail-driven, organised and confident using tools like Google Workspace
• Experience in product support, technical customer service, or a similar role

To apply, please send your CV

Due to the volume of applications, we are only able to contact successful applicants. If you have not heard from us within 10 working days, please consider your application unsuccessful.

Membership Bespoke is acting as a recruitment business in relation to this role. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.