Product Executive

World Travel Holdings; Chorley; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

30 days annual leave (incl. bankhols)

Contributory pension scheme

Parking permit paid by company

Discounts on cruises and holidays

Annual concession towards own cruise

Job summary

World Travel Holdings UK in Chorley is seeking a Product Executive to partner with cruise suppliers and marketing teams to create compelling cruise packages and exclusive offers.

You will manage pricing, product updates, and coordination across Sales, Marketing and Training, ensuring accuracy and a smooth customer journey across our SixStarCruises.co.uk and RiverVoyages websites. Hybrid or remote work options available.

Qualifications

• Experience within a Product role in the travel industry, ideally within the cruise sector.
• Strong geographical knowledge and understanding of key global destinations.
• Ability to work proactively in a fast-paced environment, managing multiple priorities and tight deadlines whilst maintaining a high level of accuracy.
• Excellent organisational, communication, and stakeholder management skills.
• A collaborative team player with the ability to build strong internal and external relationships.
• Strong problem-solving skills with the ability to adapt and make decisions confidently.
• Positive, enthusiastic, creative and proactive approach to work.

Responsibilities

• Support the delivery of marketing plans aligned with business priorities, cruise line campaigns, and promotional activity.
• Develop and deliver competitive, commercially focused cruise products across all website and marketing channels, ensuring accuracy at all times.
• Analyse business and supplier performance to identify key opportunities, trends, and areas of focus.
• Conduct regular competitor analysis to maintain competitive pricing, product positioning, and promotional activity.
• Work closely with cruise suppliers to source and negotiate cruise deals, including exclusive offers and net rate opportunities.
• Regularly review land and air product opportunities to complement key cruise offers and enhance package value.

Skills

Product experience

Cruise industry knowledge

Attention to detail

Stakeholder management

Communication

Team player

Problem solving

Job description

( SixStarCruises.co.uk and RiverVoyages.com)

A bit about us:

Who are we? World Travel Holdings UK was co-founded in June 2008. We are one of the largest and fastest-growing multi-brand cruise distributors in the UK, based in the Lancashire town of Chorley. No matter what we are selling or servicing, our mission is todeliver a remarkable experiencethrough providing superior customer service. It’s the personalised experience we provide that keeps our customers coming back and puts us in a league of our own.

We have a good thing going on at WTH UK, with a strong sense of community and collaborative teams. We are driven and passionate, and care deeply about what we do and the goals of our business.

We value teamwork highly and expect everyone to be ready to cooperate and collaborate. We want all our staff to continuously strive to be better, looking for ways to improve not only themselves but our processes and ways of working too. Always looking to deliver, owning our individual commitments but also working to get the best result for our team and business.

Office Location: Chorley, Lancashire

Salary: Dependent on Experience (£25,397 - £27,000)

Hours : 40 hrs per week (Monday to Friday)

Choice of Hybrid or Remote Working: 2 days office based or fully remote depending on home location.

About the role:

Reporting to the Head of Product and Commercial, the Product Executive will work closely with a portfolio of cruise suppliers to secure competitive and engaging cruise products and offers for use across all marketing channels. The role will focus on creating compelling packages, negotiating exclusive rates, and collaborating with the Sales, Marketing, and Training teams to maximise commercial performance. You will also partner closely with the Marketing team to ensure product accuracy and a seamless customer journey across our websites.

What you will be doing:

• Support the delivery of marketing plans aligned with business priorities, cruise line campaigns, and promotional activity.
• Develop and deliver competitive, commercially focused cruise products across all website and marketing channels, ensuring accuracy at all times.
• Analyse business and supplier performance to identify key opportunities, trends, and areas of focus.
• Conduct regular competitor analysis to maintain competitive pricing, product positioning, and promotional activity.
• Work closely with cruise suppliers to source and negotiate cruise deals, including exclusive offers and net rate opportunities.
• Regularly review land and air product opportunities to complement key cruise offers and enhance package value.
• Obtain and manage weekly pricing and availability updates from cruise lines, ensuring all website content remains accurate and up to date.
• Continuously review the customer journey and website functionality, escalating issues to relevant internal teams or external partners where required.
• Ensure new product launches and sales campaigns are delivered efficiently, with strong planning and speed to market.
• Create unique and engaging fly-cruise, cruise-and-stay, and bespoke package offers.
• Maintain a strong understanding of cruise line campaigns, promotions, and systems, coordinating information across departments to support product knowledge and sales success.
• Proactively work with third-party data suppliers to ensure pricing and product feeds remain accurate and reliable.
• Collaborate with Marketing and Web Development teams on website improvements, optimisation, and process enhancements.
• Deliver engaging weekly pre-shift briefs to the Sales Concierge team, providing key updates, campaign highlights, and relevant product information.
• Manage support hub tickets and queries as required.
• Undertake any other reasonable duties appropriate to the role and skill set.

Skills and Experience

Work Within the WTH Values:

We Deliver

We Strive to Be Better

We Are Connected to Our Customers

• Experience within a Product role in the travel industry, ideally within the cruise sector.
• Strong geographical knowledge and understanding of key global destinations.
• Ability to work proactively in a fast-paced environment, managing multiple priorities and tight deadlines whilst maintaining a high level of accuracy.
• Excellent organisational, communication, and stakeholder management skills.
• A collaborative team player with the ability to build strong internal and external relationships.
• Strong problem-solving skills with the ability to adapt and make decisions confidently.
• Positive, enthusiastic, creative and proactive approach to work.

What we’ll give you:

• 30 days annual leave (incl. bank holidays) which increases with service
• Contributory company pension scheme
• Company paid parking permit
• Discounts on cruises and holidays for you & your family
• Annual uncapped concession towards your own cruise holiday
• Discounted travel insurance
• Paid leave day for volunteer charity work or to participate in a fundraising event
• Annual attendance bonus
• Access to an employee discount platform which offers savings on everyday purchases
• Enhanced maternity package
• Enhanced paternity pay
• Refer a friend bonus
• Paid day off work on your birthday
• Training contributions And more …..

We want to ensure that every individual has an equal opportunity to make the most of their lives and talents. If you apply for the above role and are invited to interview, please let us know about reasonable adjustments that need to be made.