Product & Customer Support Specialist

AlphaSense; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

AlphaSense is seeking an Associate for Customer & Product Support in Greater London. You will provide world-class customer service, handling inquiries and technical issues for our market-leading platform. This role requires 3+ years of client support experience and a customer-first mindset.

Your responsibilities include troubleshooting queries, acting as a liaison between customers and engineering, and contributing to training materials. The ideal candidate enjoys solving complex problems and communicating effectively to assist users.

Qualifications

• 3+ years of experience in a client/product support role.
• Ability to explain complex issues in simple terms.
• Stable home-working environment with dual-screen setup.

Responsibilities

• Deliver a world-class customer experience.
• Investigate, diagnose, troubleshoot and find solutions for queries.
• Act as a key partner to Product and Engineering.

Skills

Customer-first mindset

Strong communication

Problem-solving

Attention to detail

Technical knowledge

Job description

AlphaSense is seeking an Associate for Customer & Product Support in Greater London. You will provide world-class customer service, handling inquiries and technical issues for our market-leading platform. This role requires 3+ years of client support experience and a customer-first mindset.

Your responsibilities include troubleshooting queries, acting as a liaison between customers and engineering, and contributing to training materials. The ideal candidate enjoys solving complex problems and communicating effectively to assist users.