Product & Customer Oversight Analyst

Ips Group; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

Ips Group is seeking an analytically minded professional to join its London market insurance team as a Product & Customer Oversight Analyst. The role focuses on supporting first line oversight of delegated complaints handling, escalations and customer value measures, while aiding underwriting with complaints administration and target market statements.

The successful candidate will have prior experience in a complaints or customer administration role with exposure to UK personal lines or SME

Qualifications

• Analytical mindset with strong numerical and data interpretation skills.
• Experience in complaints handling or customer administration roles.
• Exposure to UK personal lines or SME insurance is advantageous.
• Ability to identify trends and root causes from data and customer feedback.

Responsibilities

• Assist first line oversight of delegated complaints handling and escalations.
• Support first line underwriting with complaints administration and target market statements.
• Identify common trends and root causes to improve customer value measures.

Skills

Analytical mindset

Complaints handling

Customer administration

UK personal lines exposure

Job description

A London market Insurer requires an analytically minded individual with a background in consumer duty or product oversight to join their growing team.

You will be required to actively assist first line oversight of delegated complaints handling, escalations and customer value measures. You will also support first line underwriting with complaints administration, target market statements and identify common trends and root causes.

The successful individual will have previous experience within a complaints or customer administration role, have gained exposure to UK personal lines business or SME insurance and be keen to progress their career with a City based Global insurer.

Product & Customer Oversight Analyst London