Global Complaints & Risk Analyst

vavemga; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Canopius in the United Kingdom is seeking an experienced Complaints specialist to oversee the Global Complaints process across 50 insurance products. You will act as SME on complaints issues, collaborating with DCAs, Coverholders and internal claims and underwriting teams to ensure adherence to treating customers fairly.

You’ll use root cause analysis and stakeholder management to address issues in claims handling or policy wordings, and liaise with Lloyd’s complaints teams to drive improvements

Qualifications

• Experience with complaints handling and Lloyd's processes.
• Ability to interpret policy wordings and insurance terminology.
• Experience in a regulated environment.
• Strong interpersonal skills and stakeholder relationships.
• Proven ability to work under pressure and meet deadlines.

Responsibilities

• Act as focal point for complaint queries across the group.
• Manage a proportion of CNP CH and DCAs with regular engagements.
• Oversee complaints handling across multiple jurisdictions.
• Conduct complaints audits or provide training for external stakeholders.
• Investigate root causes and apply improvements to outcomes.
• Collaborate with delegated authorities to apply Lloyd's learnings.

Skills

Communication skills

Policy wording interpretation

Complaints handling

Stakeholder management

Regulatory experience

Organisational skills

Job description

Canopius in the United Kingdom is seeking an experienced Complaints specialist to oversee the Global Complaints process across 50 insurance products. You will act as SME on complaints issues, collaborating with DCAs, Coverholders and internal claims and underwriting teams to ensure adherence to treating customers fairly.

You’ll use root cause analysis and stakeholder management to address issues in claims handling or policy wordings, and liaise with Lloyd’s complaints teams to drive improvements