Product & Customer Oversight Specialist

Ips Group; Greater London; Presencial; GBP 32.000 - 52.000; Jornada completa

Descripción de la vacante

Ips Group is seeking an analytically minded professional to join its London market insurance team as a Product & Customer Oversight Analyst. The role focuses on supporting first line oversight of delegated complaints handling, escalations and customer value measures, while aiding underwriting with complaints administration and target market statements.

The successful candidate will have prior experience in a complaints or customer administration role with exposure to UK personal lines or SME

Formación

• Analytical mindset with strong numerical and data interpretation skills.
• Experience in complaints handling or customer administration roles.
• Exposure to UK personal lines or SME insurance is advantageous.
• Ability to identify trends and root causes from data and customer feedback.

Responsabilidades

• Assist first line oversight of delegated complaints handling and escalations.
• Support first line underwriting with complaints administration and target market statements.
• Identify common trends and root causes to improve customer value measures.

Conocimientos

Analytical mindset

Complaints handling

Customer administration

UK personal lines exposure

Descripción del empleo

Ips Group is seeking an analytically minded professional to join its London market insurance team as a Product & Customer Oversight Analyst. The role focuses on supporting first line oversight of delegated complaints handling, escalations and customer value measures, while aiding underwriting with complaints administration and target market statements.

The successful candidate will have prior experience in a complaints or customer administration role with exposure to UK personal lines or SME