Product and Customer Outcomes Assistant

Harrison Holgate; Greater London; Híbrido; GBP 45 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus

Benefits package

Resumo da oferta

Harrison Holgate in London is seeking a Product and Customer Outcomes Assistant for our Insurance Risk & Compliance team. You will help ensure product oversight, regulatory compliance and positive customer outcomes in a hybrid London role.

The position collaborates with Operations, Underwriting, Wordings and DUA teams to analyse data, identify trends and support fair value assessments while driving continuous improvement and customer-centric results.

Qualificações

• Experience in the insurance market, ideally personal lines or SME commercial insurance.
• Background in Compliance, Underwriting, Product Management or Operations.
• Experience of complaints handling, product governance, delegated authority or data analysis would be advantageous.

Responsabilidades

• Support product governance and review complaints and management information.
• Contribute to Fair Value Assessments and monitor customer outcomes.
• Identify areas for improvement and strengthen processes.
• Work with internal stakeholders to ensure regulatory requirements including Consumer Duty.

Descrição da oferta de emprego

Product and Customer Outcomes Assistant

Risk & Compliance

London

£50,000

Reference: HH/RF-14272

Insurance Company London/Hybrid Salary - Competitive + Bonus + Benefits

An exciting opportunity has arisen for a motivated and enthusiastic insurance professional to join a growing Product team in a brand-new role supporting the Commercial Retail business.

Working within the first line, you will collaborate closely with Operations, Underwriting, Wordings and Delegated Underwriting Authority (DUA) teams, supporting product oversight, compliance, complaints management and customer outcomes. The role will involve analysing data, identifying trends, monitoring product performance and helping ensure products deliver fair value and positive customer outcomes.

Key responsibilities

Supporting product governance, reviewing complaints and management information, contributing to Fair Value Assessments, monitoring customer outcomes and identifying areas for improvement. You will work closely with internal stakeholders to strengthen processes, maintain appropriate controls and support regulatory requirements, including Consumer Duty.

Experience

We are looking for someone with experience in the insurance market, ideally within personal lines or SME commercial insurance. You may come from a Compliance, Underwriting, Product Management, Operations or a similar background. Experience of complaints handling, product governance, delegated authority or data analysis would be advantageous.

This role will suit a proactive, hands-on individual who is keen to learn, take ownership and make a genuine difference.

We are looking for someone with hunger, enthusiasm and a practical, can-do attitude who enjoys getting stuck in, asking questions and helping improve the way things are done.

If you are looking for an opportunity to broaden your experience, develop your product oversight expertise and play an important role in a collaborative insurance team, this could be an excellent next step.

Lee Blackman

020 4537 4004

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