Product & Customer Outcomes Assistant

Antares Global Management Ltd.; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Antares Global Management Ltd. in London is seeking a Product & Customer Outcomes Assistant to support the Product team in delivering products that meet customer needs and deliver fair value.

You will analyse outcomes data, support complaints administration and regulatory oversight, and help ensure effective product governance across stakeholders. The role focuses on building insights from complaints data, monitoring customer outcomes, and maintaining monitoring logs while collaborating with

Qualifications

• Knowledge of the UK personal lines or SME commercial insurance market.
• Experience in insurance complaints handling or customer administration.
• Awareness of delegated authorities and core insurance principles.
• Strong administrative, numerical and analytical skills.
• Clear communication and relationship-building abilities.
• A practical, collaborative approach to problem-solving; ability to work independently.

Responsibilities

• Support oversight of new and existing products and services.
• Review complaints data, identify trends and escalate breaches.
• Promote fair treatment and regulatory compliance.
• Keep customer outcomes central to decisions while supporting financial objectives.
• Monitor whether products meet the needs of vulnerable customers.
• Assist with Product Fair Value Assessments and monitoring logs.
• Collaborate with coverholders and other stakeholders.
• Analyse complaints MI, dashboards and KPIs; report insights.

Skills

Insurance knowledge

Complaints handling

Delegated authorities

Admin skills

Analytical skills

Communication

Education

A-levels or degree

Job description

Product & Customer Outcomes AssistantWe use cookies to make the safest and most effective website possible.### Product & Customer Outcomes AssistantApply: London: Full time: Posted 5 Days Ago: JR255**At Antares, our success starts with our people. We’re a collaborative and an inclusive organisation where every voice is valued, and every individual can grow and thrive.**We combine deep expertise with a supportive culture to deliver outstanding results for our clients and a fulfilling experience for our colleagues.Whatever stage of your career you'll find a place to belong, contribute, develop and we’d love to hear from you.The Product & Customer Outcomes Assistant will support AICL’s Product team in delivering products that meet customer needs, provide fair value and achieve good customer outcomes. You will maintain Fair Value Assessments and Target Market Statements, analyse customer outcome data, identify trends and root causes, and support complaints administration, delegated complaints oversight and FOS escalations. Working with underwriters, Risk, Compliance and other stakeholders, you will help ensure effective product governance and compliance with regulatory requirements. You will also prepare clear analysis and insights for the monthly Product Oversight Group and relevant underwriting forums. **What you will do:** * Support oversight of new and existing products and services.* Review complaints data, identify trends and escalate breaches to improve customer outcomes.* Promote fair treatment and compliance with Consumer Duty and other regulatory requirements.* Keep customer outcomes central to decisions while supporting financial objectives.* Monitor whether products and services meet the needs of vulnerable customers.* Support Product Fair Value Assessments and maintain monitoring logs and control registers.* Build effective relationships with coverholders and other stakeholders.* Analyse complaints MI, dashboards, KPIs and third-party data, reporting insights as required. **What we are looking for:** * Knowledge of the UK personal lines or SME commercial insurance market.* Experience in insurance complaints handling, customer administration or oversight.* Awareness of delegated authorities, portfolio management and core insurance principles.* Strong administrative, numerical and analytical skills.* Clear communication, presentation and relationship-building skills.* A practical, collaborative approach to problem-solving, with the ability to work independently.* A-levels, a degree or equivalent; working towards a CII qualification is desirable.### About AntaresAt Antares, we empower our talented team members through active involvement and collaboration, driving strategic and business goals whilst delivering exceptional services to our customers and partners.Our unique organisational structure fosters unparalleled sharing of information, knowledge and expertise, creating a vibrant and innovative working environment.Our culture of excellence is fuelled by continuous learning and development opportunities across all areas of our international operations. We believe in nurturing your potential and helping you grow with us.**Why Antares?*** **Empowerment:** Be a part of decision-making processes that shape our future.* **Collaboration:** Work with a diverse team of experts who share their knowledge and insights.* **Growth:** Access to continuous learning and development programs to enhance your skills.* **Innovation:** Thrive in an environment that encourages creativity and forward-thinking.Join us and be a part of a team that values your contributions and supports your professional journey. Together, we can achieve greatness!