Product content Assistant

Gap Personnel Limited; Bispham; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Holiday allowance

Onsite parking

Incentives

Flexible hours

Team events

Job summary

Gap Personnel Limited is recruiting a Product Content Assistant for a client in Bispham. The role is 35 hours per week, Monday to Friday, 8:00 am to 5:30 pm, with a salary of £26,000-£28,000.

You will maintain product information on the website and in all customer-facing documents, remove dropped products, conduct regular competitor analyses and collaborate with the Operations team to share insights and support the Educational Learning App development.

Qualifications

• Experience maintaining product information on websites and portals.
• Regularly conduct competitor analysis to benchmark content.
• Deliver excellent customer service and clear communication.

Responsibilities

• Remove dropped products from the website, customer portals and training materials.
• Maintain product information on the website, portal and all customer-facing documents.
• Complete regular competitor analysis.
• Provide updates with the Operations team on customer insights and CDQ feedback.
• Involvement in the Educational Learning App development to support product differentiation.
• Annual review and updating of curriculum links for product, team training and customer content.

Skills

Multilingual

Customer service

Problem solving

Time management

Prioritization

Job description

We are delighted to be recruiting for a Product Content Assistant for a great client based in Bispham. This is a role within an extremely supportive and friendly team. If you are organised and detail orientated and want to work in an exciting industry, this is the role for you!!

This role is suitable for people commuting from Fleetwood, Cleveleys, Blackpool, Layton, Hambleton and South Shore.

Product Content Assistant Salary: £26,000- £28,000

Product Content Assistant hours: 35 hours between 8am and 5:30pm Monday- Friday

Product Content Assistant company benefits:

• -33 Days holiday (including BH)
• Onsite parking
• Great in-house incentives
• Flexible working
• Team events

Product Content Assistant roles and responsibilities:

• Remove dropped products from the website/ customer / training materials.
• Maintain product information on the website / portal & all customer facing documents.
• Completion of regular competitor analysis.
• Regular updates with the Operations team on customer insights and CDQ feedback, collating “hidden gems” to be shared around the wider teams.
• Involvement in the development of the Educational Learning App to support product differentiation
• Annual review and updating of curriculum links for product, team training and customer facing content.
• Liaising with external suppliers and internal staff you will provide a high level of customer service, building positive relationships.

Product Content Assistant Key competencies:

• Exceptional customer service.
• Problem Solving.
• Ability to work under own initiative.
• Multilingual
• Strong time management skills.
• Able to work to deadlines effeciently
• Able to Prioritise a large workload

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