Product Content Architect - Technical Writer

Ordnance Survey; Southampton; Hybrid; GBP 40,000 - 46,000; Full time

Benefits offered by this job

Competitive salary plus pension

Performance bonus where applicable

28 days annual leave + bank holidays

Flexible working options

Learning and development support

OS Maps subscription

Volunteering leave

Job summary

Ordnance Survey seeks a Technical Writer to design and govern how product information is structured and communicated. You will work with Market Enablement and cross-functional teams to define models, taxonomy and metadata, ensuring consistent, scalable documentation across OS Docs, product content and go-to-market materials.

You will collaborate with technology, product and customer teams to translate complex product and data concepts into usable content, supporting accessibility best practices

Qualifications

• Strong experience in information architecture, structured content or documentation system design.
• Proven ability to define content models, taxonomy and standards that support reusable content.
• Strong technical writing capability, translating complex product and data concepts into clear content.
• Experience working with Product, Customer or technical teams to align product descriptions.
• Experience using tools and workflows to maintain documentation, e.g., Git, GitHub and a docs-as-code approach.
• Ability to design structured approaches that improve consistency and reduce duplication across content.
• Strong stakeholder management to influence adoption of standards and ways of working.
• Analytical mindset using feedback and data to improve documentation and user journeys.

Responsibilities

• Define how product information is structured across OS Docs and internal content and go-to-market materials.
• Establish a scalable approach to product content, reducing duplication and fragmentation.
• Define content models, taxonomy, metadata and standards to improve reuse and discoverability.
• Ensure alignment between product documentation, messaging and commercial enablement materials.
• Collaborate with the Technical Writer team to embed structure and consistency across all product content.
• Design, manage and improve technical documentation for OS products and API services.
• Understand user journeys and information architecture principles to structure content effectively.
• Work with technology, product managers and stakeholders to communicate technical details.

Skills

Information architecture

Structured content

Technical writing

Stakeholder management

Documentation systems

Content governance

WCAG knowledge

Tools

Git

GitHub

Job description

Ordnance Survey seeks a Technical Writer to design and govern how product information is structured and communicated. You will work with Market Enablement and cross-functional teams to define models, taxonomy and metadata, ensuring consistent, scalable documentation across OS Docs, product content and go-to-market materials.

You will collaborate with technology, product and customer teams to translate complex product and data concepts into usable content, supporting accessibility best practices