Technical Writer

ordnancesurvey; Southampton; On-site; GBP 40,000 - 46,000; Full time

Job summary

Ordnance Survey is seeking a Technical Writer to shape how product information is structured and communicated across OS. This role, within the Markets team, will partner with Product, Customer and go-to-market functions to ensure content supports real-world use and aligns with business goals.

You will define information architecture, taxonomy, metadata and content models, working with technology and platform teams to deliver clear, consistent documentation for OS products and API services.

Qualifications

• Strong experience in information architecture, structured content or documentation system design.
• Proven ability to define content models, taxonomy and standards that support reusable, scalable content.
• Strong technical writing capability, with the ability to translate complex product and data concepts into clear, usable content.
• Experience in working across Product, Customer or technical teams to align how products are described and communicated.
• Experience in using technical tools and workflows to maintain and enhance documentation, for example, Git, GitHub and a 'docs as code' approach.
• Ability to design and implement structured approaches that improve consistency and reduce duplication across content.
• Strong stakeholder management skills, with the ability to influence teams to adopt standards and ways of working.
• Analytical mindset, using feedback, usage data and insight to improve documentation, enhance the user journey and identify content gaps.
• Experience working in product-led or data-driven environments is highly desirable.
• Knowledge of accessibility best practice and Web Content Accessibility Guidelines (WCAG) is highly desirable.

Responsibilities

• Define how product information is structured across OS Docs (our external product documentation content), our internal product-related content and go-to-market materials.
• Establish a consistent and scalable approach to product content, reducing duplication and fragmentation between internal and external-facing content.
• Define content models, taxonomy, metadata and standards to improve content reuse, clarity and discoverability.
• Ensure alignment between product documentation, messaging and commercial enablement materials.
• Work closely as part of the Technical Writer team to embed structure and consistency across all product content.
• Design, manage and improve technical documentation for OS products and API services.
• Understand user journeys and information architecture principles so you can structure and present information effectively and sustainably.
• Work with technology experts, product managers and stakeholders to effectively communicate technical details of OS products and services.
• Collaborate with the Product, Customer and go-to-market functions to ensure content supports real-world use and application.
• Improve how product information is accessed, understood and applied across the organisation.

Skills

Information architecture

Structured content

Documentation system design

Content models

Taxonomy

Metadata

Accessibility best practice

Technical writing

Git

GitHub

Stakeholder management

Docs as code

Data-driven environments

Tools

Git

GitHub

Job description

Technical Writer (full time)

Salary £39,524 - £46,111 (dependent on experience)

Hybrid working (3 days in office)

Join our dynamic Markets team

The Markets team plays a central role in how Ordnance Survey drives growth - connecting market insight, product capability and customer demand to ensure we focus on the right opportunities and deliver meaningful impact.

Alongside Market Development and Market Operations & Intelligence, the Market Enablement function is critical to how we scale and communicate our product offer. Building on our acclaimed external product documentation, this team also ensures that OS products are clearly understood and consistently positioned and communicated across our Product and Customer functions, underpinning go-to-market activities.

We are building a more structured and scalable approach to product content - creating a single, coherent view of product information across documentation, messaging and go-to-market activity. This is a key part of enabling OS to operate more effectively as a commercial, customer-led organisation.

About the role

The Technical Writer is responsible for designing and governing how OS structures and manages product information, enabling it to be effectively communicated across the organisation and externally to partners and customers.

Reporting to the Market Enablement Lead and working closely with the existing Technical Writers and wider Markets and Customer teams, you will play a key role in shaping how product information is defined, structured and used across OS. You will bring clarity and consistency to how we communicate products to enable a more scalable, aligned and commercially effective approach across Product, Customer and go-to-market functions.

You will take a structured, system-led approach to content, defining how information is organised, modelled and governed between internal and external platforms. This includes shaping information architecture, taxonomy, metadata and content models, and working closely with technology and platform teams to ensure content is structured, managed and delivered effectively across systems.

Specifically, you will:

• Define how product information is structured across OS Docs (our external product documentation content), our internal product-related content and go-to-market materials
• Establish a consistent and scalable approach to product content, reducing duplication and fragmentation between internal and external-facing content
• Define content models, taxonomy, metadata and standards to improve content reuse, clarity and discoverability
• Ensure alignment between product documentation, messaging and commercial enablement materials
• Work closely as part of the Technical Writer team to embed structure and consistency across all product content
• Design, manage and improve technical documentation for OS products and API services
• Understand user journeys and information architecture principles so you can structure and present information effectively and sustainably
• Work with technology experts, product managers and stakeholders to effectively communicate technical details of OS products and services
• Collaborate with the Product, Customer and go-to-market functions to ensure content supports real-world use and application
• Improve how product information is accessed, understood and applied across the organisation

What we're looking for

We're looking for someone who, as a technical writing practitioner, can bring structure, clarity and consistency to how OS defines and communicates its products.

You’ll be comfortable working across Product and Customer teams, able to establish clear standards and ensure they are adopted, while balancing structure with usability.

• Strong experience in information architecture, structured content or documentation system design
• Proven ability to define content models, taxonomy and standards that support reusable, scalable content
• Strong technical writing capability, with the ability to translate complex product and data concepts into clear, usable content
• Experience in working across Product, Customer or technical teams to align how products are described and communicated
• Experience in using technical tools and workflows to maintain and enhance documentation, for example, Git, GitHub and a 'docs as code' approach
• Ability to design and implement structured approaches that improve consistency and reduce duplication across content
• Strong stakeholder management skills, with the ability to influence teams to adopt standards and ways of working
• Analytical mindset, using feedback, usage data and insight to improve documentation, enhance the user journey and identify content gaps
• Experience working in product-led or data-driven environments is highly desirable
• Knowledge of accessibility best practice and Web Content Accessibility Guidelines (WCAG) is highly desirable

The Rewards

We want you to love what you do and feel supported to do your best work. Our benefits incl