Product Consultant

Rand Associates; Reigate; Hybrid; GBP 32,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Product Consultant, where you'll play a crucial role in delivering training and consultancy services for a leading product in the social housing sector. This role offers a unique opportunity to engage with clients, providing them with the support they need to effectively utilize the M3NHF Schedule of Rates. With a focus on continuous improvement and collaboration, you will be part of a dynamic team that values communication and innovative ideas. Enjoy a flexible working environment, competitive salary, and the chance to progress your career in a supportive atmosphere.

Benefits

Car Allowance

Company Pension Scheme

Christmas Bonus Scheme

Performance Bonus Scheme

26 Days Annual Leave

Qualifications

• 1-2 years of experience in product training or consultation roles.
• Strong analytical mindset with attention to detail.

Responsibilities

• Deliver training and consultancy on the M3NHF Schedule of Rates.
• Provide technical support and handle second-line queries.

Skills

Product Training

Client Consultation

Data Analysis

Presentation Skills

Communication Skills

Education

Bachelor's Degree in a relevant field

Tools

Excel

Job description

Job Title: Product Consultant (Schedule of Rates)

Reports to: Head of Consultancy

Location: Reigate, Surrey (hybrid working possible)

Hours: Monday to Friday, 9am – 5.30pm, Flexible

The Company

Rand Associates provides surveying services, consultancy, and software products to the social housing sector. Our clients include housing associations, local authorities, building contractors and consultants.

We have offices in Reigate, Surrey and Birkenhead, Wirral.

We are part of the M3 Housing group of companies. M3 publish the M3NHF Schedule of Rates and a range of associated products used for property maintenance, including M3Central, M3Vision and M3Pamwin.

See www.m3h.co.uk for more details.

The Role

We generate implementation, training and consultancy work around our flagship product, the M3NHF Schedule of Rates (SOR) and associated documentation. Rand Associates therefore needs experts to do the following:

• Carry out training and consultancy on the use of the product.

• Assist with the development and interrogation of the product.

• Providing technical and product support to clients and colleagues.

• Provide support to the rest of the business and our M3 colleagues:

o for sales demos

o for second line support

o for product documentation

o for user events

Training

• Deliver standard training sessions onsite and online, to a variety of users including managers, operatives and contact centre staff. Standard training sessions include:

o How to use the SOR documentation

o How to utilise the Measurement Preambles effectively

o Understanding what is deemed included in the base rates

• Develop and deliver bespoke training to address specific client needs.

• Create and maintain training materials, including videos.

Consultancy

• Analysis of client historic works order data to ascertain correct usage of the SOR.

• Report on and present findings of analysis to client stakeholders.

• Supporting clients in the calculation of adjustments applied to the base rates.

• Advise clients on best practice implementation.

• Conduct effective workshops between external stakeholders and subject matter experts.

• Prepare and deliver sessions at user events.

Product Support

• Handle second-line technical queries, helping clients interpret the SOR documentation.

• Developing new SOR items, including researching materials/technologies and their methods of maintenance.

• Ongoing review of the existing library of SOR items to help maintain the quality and integrity of the product.

This job description only contains the main accountabilities relating to the role and does not describe in detail all the duties required to carry them out.

The Candidate

You will be a key member of the team helping to provide support to the large client base using the M3NHF SOR products. This will involve working closely with key internal and external stakeholders so excellent communication, both written and verbal are essential. As a valuable member of our team, you will be encouraged to bring forward ideas in any area you think could be improved, we are always looking to be the best that we can be, and we rely on everyone in the team to help make this happen.

We believe that a good attitude and approach are just as important as technical ability, so we look for:

• Personable, good communication skills and a willingness to help people.

• Analytical mindset with attention to detail.

• Continuous learning and improvement.

Essential Requirements

• 1-2 years of experience in product training, consultation, or client-facing roles.

• Strong presentation skills, both in small and large group settings.

• Proficient in Excel analysis and data manipulation.

Desirable Skills

• Experience in social housing or housing maintenance.

• Experience in using the M3NHF Schedule of Rates in some capacity.

• Quantity or Building Surveying background.

Summary of Terms

Starting Salary: £32,000-£40,000 depending on skills and experience

Hours: 37.5 per week, flexible hours offered

Holidays: 26 days annual leave plus bank holidays

Probationary period: 6 months

Notice period: One month (one week during probation period)

Other benefits: Car Allowance, Company pension scheme, Christmas bonus scheme, performance bonus scheme

Career progression: Opportunity to progress to Senior Consultant and beyond driven by you

Learning: Training courses available to all, led by employee aspirations

JD-Product-Consultant-SOR-Apr25.pdf