Product and Pricing Data Administrator

nGeneration; Tividale; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Training opportunities

Company van and fuel card

Annual performance bonus

28 days annual leave

Team events and parties

Job summary

nGeneration is seeking a Product and Pricing Data Administrator to join our data function in Tipton. You will collect, configure and test data across in-house and third-party software, while supporting customers with updates and timelines.

Working with project teams, you will ensure timely data entry, scheduling of rollouts, and maintaining data dictionaries. The role requires attention to detail, strong communication, and the ability to learn new technologies quickly.

Qualifications

• Strong attention to detail and ability to follow instructions.
• Excellent communication skills and teamwork.
• Good troubleshooting and technical aptitude.
• Ability to learn quickly and adapt to new technologies.

Responsibilities

• Enter and validate data into in-house and third-party systems with accuracy.
• Assist scheduling and planning of new system rollouts.
• Communicate with customers on timescales and updates.
• Maintain and share the data dictionary with the service desk.
• Support testing and rollout of new functionality and kits.

Skills

Attention to detail

Communication skills

Troubleshooting

Teamwork

Quick learning

Tools

EPoS knowledge

Job description

nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK. nGeneration also boasts a brand-new '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as on-site repairs, support hub, staging and warehousing. All of the 'behind the scenes' staff are based at the HQ location, working smartly to provide their Field Service Engineers with the best support and help to do the job most effectively and efficiently..

Our work environment includes:

• Modern office setting
• Food provided
• Modern office setting
• Growth opportunities

nGeneration is seeking an enthusiastic and detail orientated Product and Pricing Data Administrator to join our data function. You will provide a key role in collecting, configuring and testing data alongside providing our customers direct support and assistance.

Working closely with our project teams, you will be responsible for the accurate and timely entry of data into both in-house and 3rd party software, alongside assisting in the scheduling and planning of new system rollouts. You will also communicate with our customers on a regular basis, providing timescales, updates and any support required.

• Customer Management- Participate in data meetings with customers and also provide training and functionality to the service desk.
• Communication- Communicate effectively with customers and internal stakeholders' regular basis to discuss timescales for providing data as well as ensuring that any outstanding information is followed up accordingly. Effectively communicate to the Account Manager on any perceived issues.
• Knowledge base- Ensure that the Data dictionary by customer is kept updated and shared with the service desk for any functional and operational changes.
• Planning & Support- Planning of roll outs of functionality and the support offered to the Customer sites and internal departments. (This would include the management of all test kits and new functionality testing).
• Data Execution- To ensure that all data requests are validated, communicated if there are gaps or incorrect information received to ensure it is executed and tested within the customer's SLA's.
• nGeneration policies- Remain, calm, positive and enforce the nGeneration policies and procedures. Ensure that the work is completed within the hours required to do the job and be available out of hours for any data related escalations.
• SLA- Managing all data queries within the Customers SLA
• Data Tracker -Completing the data tracker daily by customer for month end invoicing

Requirements:

• Previous experience in a similar role.
• Strong technical and troubleshooting skills
• Knowledge of EPoS is a plus
• Excellent attention to detail and ability to follow instructions
• Effective communication skills and ability to work well in a team.
• Ability to learn quickly and adapt to new technologies

We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, in addition to the company van and fuel card, we offer a comprehensive range of benefits. These include:

• Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
• Annual Performance Bonus: We recognize and reward the exceptional contributions of our employees. Based on your performance and achievements, you will be eligible for an annual performance bonus.
• 28 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days. Take the time you need to relax, recharge, and spend quality time with your loved ones.
• Company Events and Team Parties: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team-building activities.