Hospitality EPOS Tech Implementer / Trainer (Perfect for Ex Assistant Managers)

nGeneration Limited; Burnt Tree; On-site; GBP 22,692 - 27,735; Full time

Benefits offered by this job

Training: Continuous learning opportunities

28 Days Annual Leave

Company Car

Job summary

nGeneration Limited is looking for an Implementer to manage the installation of IT and EPoS systems for clients in the hospitality sector. This role involves preparing for site visits, conducting implementation services, and providing training and support to end users.

The ideal candidate will have EPoS and hospitality IT experience, along with a Full UK Driving License. Benefits include a company car, continuous training, and 28 days of annual leave.

Qualifications

• Full UK Manual Driving License is essential.
• Experience with EPoS systems in the hospitality sector.
• Strong customer service skills are necessary.

Responsibilities

• Conduct thorough preparation checks prior to attending sites.
• Attend customer sites to conduct implementation services.
• Provide Go Live Support to site management and staff.
• Build excellent customer relationships whilst on site.

Skills

EPOS Experience

Hospitality IT Experience

Customer Service Skills

Understanding of IT Hardware

Full UK Manual Driving License

Willing to travel

Job description

nGeneration provide IT Services and Solutions to the Hospitality, Leisure, and Retail Industry; further information can be found at www.nGeneration.co.uk. Our ‘Brand-New' Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ. You will be fully responsible and accountable for the objectives and responsibilities as detailed in this Job Description whilst working in line with company working processes, procedures and working practices.

Key Objectives

The Implementer role is responsible for the implementation of customers IT and EPoS systems as well as coaching and training of the end users, in line with multi customer business‑as‑usual activity involving installs, moves and changes (IMAC) and or customer project rollouts. This role also includes a Company Car!

Summary Of Main Responsibilities And Activities

• Conduct thorough preparation checks prior to attending sites
• Attend customer sites in line with your schedule of works to conduct implementation services
• Conduct system coaching and training in line with the specification of the customer IT solutions
• Provide Go Live Support to the management and staff of the site
• Act as co‑ordinator of all third parties on site
• Complete all site‑specific documentation to include site sign off and report site issues to Project Control
• Build excellent customer relationships whilst on site
• Comply with all company business processes and procedures
• Conduct other tasks as may be required from time to time

Candidate Requirements

• Full UK Manual Driving License
• EPOS Experience
• Hospitality IT Experience
• Customer Service Skills
• Understanding of IT Hardware
• Willing to travel

About The Company

nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK. nGeneration also boasts a 20,000 sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as on‑site repairs, support hub, staging and warehousing. All of the 'behind the scenes' staff are based at the HQ location, working smartly to provide the implementers with the best support and help to do the job effectively and efficiently.

Working Away

You will be required to stay away overnight when the time to attend site is early, or, when the site is a significant distance from your home, or, when you are required to work in a specific geographical area for a consecutive number of days. The company will centrally arrange, and book accommodation and overnight subsistence can be claimed via the company expense procedure.

Job Type: Permanent.

Salary: £25,214.00 per year.

Benefits

• Training: Continuous learning and growth opportunities to enhance your skills and knowledge.
• 28 Days Annual Leave.
• Company Events and Team Parties and Events.
• Company Car: A high quality, fully expensed company car covering business fuel, insurance, maintenance, and road tax for business and personal use.