Product and Commercial Manager

Disneyland Hong Kong; London; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading company in the travel sector is seeking a Product and Commercial Manager to enhance product offerings and optimize trading strategies. This role includes oversight of product development, sales performance analysis, and stakeholder engagement, while promoting strong commercial relationships within the organization. Located in London, the position offers a vibrant work environment with excellent perks.

Benefits

25 days annual leave

Private medical insurance & dental care

Free Park Entry

Disney Discounts

Excellent parental and guardian leave

Qualifications

• Experience in commercial or product management roles in travel or retail.
• Ability to lead projects and analyze performance data.
• Knowledge of Disney Parks and Resorts is desirable.

Responsibilities

• Lead product development and campaign strategies for Disneyland Paris.
• Monitor sales and market performance, providing insights for strategies.
• Collaborate across departments to optimize product and trading performance.

Skills

Stakeholder management

Project management

Analytical skills

Communication

Education

Degree level qualification

Tools

MS Office

Job description

As the Product and Commercial Manager for Disneyland Paris (DLP) sitting in the Walt Disney Travel Company International (WDTCI) team, you will be responsible for monitoring and optimising DLP’s trading performance across WDTCI’s B2C and B2B channels, both online via WDTCI’s website and its contact centre. Own and shape the DLP product and commercial roadmap within WDTCI’s overall business plan, working closely with key stakeholders to shape and deliver key projects and initiatives. Be the main point of contact and resident expert for WDTCI’s DLP business, communicating and co-ordinating with key stakeholders to share priorities, roadmap and key learnings.

This role will require you to be working 4 days a week in our office and 1 day from home.

What You Will Do

Product Development & Management

Lead the implementation of DLP’s annual product, campaigns and tactical activities across WDTCI’s sales channels. Develop go-to-market plans and work with relevant stakeholders to ensure successful execution.

Develop and maintain strong internal product and commercial relationships across B2C and B2B, collaborating closely with DLP Central and DDI UK sales and marketing teams.

Work in partnership with the WDTCI Digital Product Owner to develop a DLP product roadmap, ensuring key products and features for B2C and B2B are prioritised, scoped, costed and delivered effectively via WDTCI across full product lifecycle. Ensure cost assessments and approvals are obtained from the Senior Manager, Product & Commercial where appropriate.

Monitor sales statistics and market trends, reporting weekly to the UK team, and identifying opportunities to optimise performance through product mix and upsell strategies.

Conduct post-campaign analysis to evaluate the effectiveness of pricing, promotions, and sales channels; extract insights to inform future product development, marketing strategy and commercial decision-making.

Plan and implement activities designed to optimise trading performance, working cross-functionally to ensure successful delivery.

Provide commercial input into WDTCI affiliate marketing program & product strategy alignment to inform decisions around PPC investments.

Support the UK DLP sales team in the planning, delivery and implementation of commercial initiatives through WDTCI to drive growth in the business.

Assist the Senior Manager, Product & Commercial in developing financial models & business cases for key initiatives.

Work with the Digital team providing guidance on B2C & B2B funnel optimization.

Collaborate with the Product and Commercial Manager (3rd Parties and Transport) to identify and prioritise product needs to maximise transport performance, service and profitability.

Partner cross-functionally to deliver effective channel management solutions for web and call centre, making clear recommendations to enhance efficiency and maintain strong performance.

Proactively manage a rolling program of tactical initiatives and content updates, working closely with the Marketing Manager and Product and Commercial Manager (3rd Parties and Transport) as needed.

Required Qualifications & Skills

Degree level qualification or equivalent experience working in a similar field (travel)

Demonstrable experience within a commercial or product management role in an online travel or online retail environment

Proven experience of successfully leading and implementing similar product end-to-end through effective project management and collaboration, essential

Experience of sourcing, interpreting and acting upon complex performance data

Experience within a large, matrix organisation, preferred

Knowledge of or experience working within Disney Parks and Resorts, desirable

Excellent organisation, time management skills and ability to prioritise

Well-developed project management skills and ability to implement commercially driven initiatives

Excellent stakeholder and relationship management skills including strong negotiation and influencing skills

Strong communication skills including spoken and written English for business use and ability to present effectively

Analytical and creative thinker with an ability to effectively interpret data to make evidence-based business decisions

Strong problem solving and decision-making skills

Proficient in MS Office applications including Outlook, Word, Excel and PowerPoint

Knowledge and understanding of Disney brand guidelines, preferred

• Fluent in English , French will be a plus
  

Additional Information

Flexibility for frequent UK, European or international travel may be required

Contribution to ad-hoc projects as the business requires

Flexible hours may be required to meet business needs

The Perks

25 days annual leave

Private medical insurance & dental care

Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free

Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing

Excellent parental and guardian leave

Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided the necessary accommodations to participate in the job application or interview process, to perform essential job functions, and to receive all benefits of employment. Please contact us to request accommodation.