Product and Application (Cryo specialist)

Edwards Vacuum; Burgess Hill; Remote; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Opportunities for professional growth

International career opportunities – 1

Competitive compensation and benefits

Job summary

Edwards invites applications for a Cryo Specialist in Product & Application to join the GV EMEA Customer Centre. You will become the go-to expert for cryogenic pumps, diagnose complex issues, and provide remote and on-site support across Europe, the Middle East and Africa.

With 2+ years in technical support or engineering, you will train colleagues and customers, share knowledge, and work with SAP ERP and MS Office in a collaborative, remote-international team within Atlas Copco.

Qualifications

• Minimum 2 years' experience in a technical support, engineering, service or applications role.
• Engineering background in Mechanical Engineering, Mechatronics, Cryogenic Technology, Vacuum Technology, Physics or related field.
• Experience with vacuum systems or cryogenic pumps desirable.
• Experience delivering technical training to internal and external audiences is an advantage.

Responsibilities

• Act as first/second point of contact for aftersales technical enquiries for cryogenic pump systems and equipment.
• Own complex technical cases from assessment to resolution, coordinating escalations as needed.
• Provide expert technical support on cryogenic pumps across Edwards and Atlas Copco Vacuum brands.
• Diagnose complex issues using manuals, drawings, SOPs and P&IDs; support sales, service and teams with guidance and documentation.
• Deliver remote technical assistance via digital tools; occasional on-site support.
• Develop and deliver training on vacuum tech and cryogenic applications for stakeholders.
• Drive continuous improvement and knowledge sharing across the EMEA region.

Skills

Analytical skills

Troubleshooting

Independent working

Organizational skills

SAP ERP

Microsoft Office

English fluency

Travel flexibility

Driving licence

Education

Engineering background (Mechanical / Mechatronics / Cryogenic)

Tools

SAP ERP

Microsoft Office

Job description

Join us – Product & Application (Cryo Specialist)

Are you passionate about advanced engineering, cryogenic technology, and helping customers solve complex technical challenges?

Your role

Join us – Product & Application (Cryo Specialist)

Are you passionate about advanced engineering, cryogenic technology, and helping customers solve complex technical challenges? As a Product & Application (Cryo Specialist), you will join the General Vacuum (GV) EMEA Customer Centre, part of Edwards, an Atlas Copco Group company, supporting customers and internal teams across Europe, the Middle East and Africa (EMEA). You will become the subject matter expert for cryogenic pumps and related systems within the Customer Centre, acting as a first and second point of contact for aftersales technical enquiries. Working closely with customers, distributors, Sales and Service teams, you will play a key role in troubleshooting complex technical issues, delivering specialist support, sharing technical knowledge, and developing training programmes to build expertise across the region.

What makes this role unique?

Primary Specialism

Cryogenic pump systems, associated machinery, components and applications.

Complex diagnostics

Diagnose complex issues using technical manuals, drawings, SOPs and P&IDs to identify appropriate solutions and corrective actions.

Parts & application expertise

Provide specialist guidance on component identification, selection and application for cryogenic pumps and associated equipment.

Training & knowledge sharing

Deliver technical training on vacuum principles and cryogenic technologies to employees, partners and customers.

Digital technical support

Provide remote technical assistance through Service Eye and GENIUS, supporting customers and internal teams across the EMEA region.

Technical expertise

Maintain and continuously develop specialist knowledge of cryogenic products, systems, components and applications, becoming the go-to expert within the Customer Centre.

Key responsibilities

• Act as the first or second point of contact for aftersales technical enquiries relating to cryogenic pump systems and associated equipment.
• Take ownership of complex technical cases from initial assessment through to resolution, coordinating escalations where required.
• Provide expert technical support on cryogenic pumps, equipment, systems and applications across Edwards and Atlas Copco Vacuum brands.
• Diagnose complex technical issues using manuals, technical drawings, SOPs and P&IDs. Support Sales, Service and CVC teams with technical guidance, documentation, component selection, warranty cases and quality-related enquiries.
• Deliver remote technical assistance through digital tools such as Service Eye and GENIUS, as well as occasional on-site support.
• Develop and deliver training on vacuum technology and cryogenic applications for employees, partners and customers.
• Drive continuous improvement, knowledge sharing and technical excellence across the EMEA region.

Qualifications, Knowledge & Experience

• Minimum 2 years' experience in a technical support, engineering, service or applications role.
• Technical background in Mechanical Engineering, Mechatronics, Cryogenic Technology, Vacuum Technology, Physics, or a related technical discipline.
• Experience with vacuum systems, cryogenic pumps or similar industrial equipment is highly desirable.
• Experience delivering technical training to internal and external audiences would be an advantage.

Key Skills & Additional Requirements

• Strong analytical and troubleshooting capabilities.
• Ability to work independently with minimal supervision while collaborating effectively within a remote international team.
• Proactive mindset with excellent organizational skills.
• Good IT skills, including Microsoft Office and experience working with ERP systems such as SAP.
• Strong communication skills and the ability to explain technical concepts clearly to different audiences.
• Fluency in English; additional European languages are a plus.
• Willingness to travel occasionally across the EMEA region.
• Valid driving licence.

In return, we offer

• The opportunity to be part of Atlas Copco, innovating technologies that shape a more sustainable future.
• An empowering culture where your expertise and ideas can make a real difference.
• Challenging and varied work in a highly technical international environment.
• Excellent opportunities for professional development, continuous learning and internal mobility.
• International career opportunities within the Atlas Copco Group.
• An attractive compensation and benefits package.
• A supportive, collaborative and inclusive workplace culture with a strong focus on well-being and safety.

Job location

We are open to candidates based across the UK.

Occasional travels to customer sites, training events and workshops will be required.

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.