Procurement Helpdesk Analyst & Systems Support

Rolls-Royce; East Midlands; Hybrid; GBP 32,000 - 46,000; Full time

Job summary

Rolls-Royce in Derby is seeking a Buyer - Helpdesk Services Analyst to support procurement operations. You will manage internal user helpdesk requests, resolve supplier inquiries and assist with sourcing, contracting and procurement system activities.

The role involves triaging data-sensitive work, ensuring export-controlled and Defence data are not distributed offshore, and driving process improvements to enhance efficiency and service quality.

Qualifications

• Experience in procurement, supplier queries and contracting processes.
• Knowledge of governance, compliance and procurement policies.
• Strong customer service focus with responsive support.
• Excellent problem solving and escalation skills.
• Attention to detail when handling sensitive information.

Responsibilities

• Manage internal user helpdesk requests and resolve procurement queries promptly.
• Respond to supplier enquiries and support procurement system issues.
• Triages work based on location and data-sharing restrictions.
• Ensure export-controlled and Defence data are not distributed offshore.
• Support sourcing, contracting and system improvements.
• Maintain records of queries and resolutions for audit readiness.
• Collaborate with Finance, suppliers and stakeholders to resolve issues.

Skills

Customer service

Problem solving

Attention to detail

Communication

Governance & compliance

Fast-paced adaptability

Tools

SAP

Ivalua

Coupa

Job description

Rolls-Royce in Derby is seeking a Buyer - Helpdesk Services Analyst to support procurement operations. You will manage internal user helpdesk requests, resolve supplier inquiries and assist with sourcing, contracting and procurement system activities.

The role involves triaging data-sensitive work, ensuring export-controlled and Defence data are not distributed offshore, and driving process improvements to enhance efficiency and service quality.