Ariba Systems Support Analyst

Morson Edge; Manchester; On-site; GBP 30,000 - 46,000; Full time

Job summary

Rolls-Royce SMR is recruiting an Ariba Support Analyst to join the procurement tech team, supporting users and suppliers across Source-to-Pay processes from our Derby, Manchester, or Warrington location.

You will investigate and resolve system and process queries, identify root causes and drive sustainable improvements after SAP Ariba implementation, working with Digital, IT, Finance and Procurement colleagues in a fast-paced environment.

Qualifications

• Proven experience in procurement systems support.
• Experience resolving operational, process and systems issues with strong customer service.
• Solid knowledge of Source-to-Pay (S2P) processes and governance.
• Excellent written and verbal communication.
• Analytical and problem-solving with root-cause analysis.
• Ability to build relationships across business, technical and external stakeholders.
• Strong organisational skills and ability to prioritise.
• Ability to work in a fast-paced, changing environment.
• Proactive mindset for process improvement.

Responsibilities

• Investigate, diagnose and resolve queries relating to Supplier Onboarding, S2P and P2P processes.
• Provide effective support to suppliers, Purchasing and Supply Chain teams.
• Monitor recurring system and process issues, identifying trends and root causes.
• Implement sustainable solutions to improve system performance, service delivery and user satisfaction.
• Work closely with stakeholders across Digital, IT, Finance and Procurement, including the AMAS support partner.
• Build and maintain strong working relationships with both technical and business stakeholders.
• Support the ongoing optimisation and improvement of Ariba processes and associated ways of working.
• Develop, maintain and enhance user guidance, knowledge articles and process documentation.
• Maintain and support the Ariba Support Hub SharePoint site, ensuring information remains accurate and relevant.
• Contribute to continuous improvement initiatives across procurement systems and processes.
• Support the business in effectively adopting and utilising Ariba following its implementation.
• Prioritise and manage support activities effectively within a changing and sometimes high-pressure environment.

Skills

Procurement systems support

S2P processes

Customer service

Analytical skills

Stakeholder management

Tools

SAP Ariba

Ariba SharePoint

Job description

Rolls-Royce SMR is recruiting an Ariba Support Analyst to join the procurement tech team, supporting users and suppliers across Source-to-Pay processes from our Derby, Manchester, or Warrington location.

You will investigate and resolve system and process queries, identify root causes and drive sustainable improvements after SAP Ariba implementation, working with Digital, IT, Finance and Procurement colleagues in a fast-paced environment.